Kathaleen Fontenot
Santa Fe,TX
Summary
Results-focused, agile and adaptable team leader offering 17 years of experience with a motivational approach and upbeat nature. Skilled in training employees, excellent customer relations aptitude, proven skills in enhancing productivity and bottom-line profits with forward-thinking leadership. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Ready to take on a challenging, growth-oriented role.
Overview
16
16
years of professional experience
Work History
Acting Manager
Asset Living
10.2018 - 03.2024
- Onboarded new employees in time reports and payroll systems
- Trained employees in bookkeeping and leasing operations
- Reconciled petty cash credit card for self and staff members
- Completed weekly and monthly reports for operations and payroll
- Resolved complaints promptly and appropriately, calling in repairmen and other support services as needed
- Maximized rental income by implementing strong collection tactics, closing delinquency out at under 1% monthly.
Property Manager
CVAL Management
08.2015 - 10.2017
- Oversee all Property Operations in compliance with established Company policies and procedures
- Supervising a team of 4 with an additional permanent contract crew of 15, including time management, hiring, and training
- Maintain community to oversee renovation of 200 units within budget expectations
- Achieved the highest possible net operating income by implementing cost control and revenue improvement programs
- Managed all day-to-day activities involving residents, subcontractors, and worked closely with owners to meet their ever-changing objectives
- Established and maintained an online social media presence including the creation of a Facebook page, Twitter, Google+ page, etc
- As well as implemented an outreach program targeting positive reviews in effort to re-brand the property within the community
- Finance Management - AP/AR
- Sales, collections, and client functions.
Property Manager
Asset Living
02.2013 - 02.2015
- Oversee all Property Operations in compliance with established Company policies and procedures
- Time management, hiring, training, and supervising a team of 9
- Complete weekly, monthly and yearly reports including yearly Budget; meeting deadlines and multitasking
- Finance Management- AP/AR
- Ensure all maintenance is complete in a satisfactory and timely manner
- Sales, collections, and client functions.
Property Manager
Ginkgo Residential
11.2007 - 10.2011
- Property Operations including performing and/or oversight of property accounting, leasing, marketing, and maintenance functions
- Resident screening and approved applications
- Time management and bonuses of a team of 6
- Training on site as well as assisting with training at sister communities
- Complete weekly and monthly property reports and yearly budget
- Client Retention- Resolve resident complaints, answer questions and provide satisfactory resolutions.
Education
High School Diploma -
Milby
Houston05.2007
Skills
- A self-motivated, highly dependable, and enthusiastic individual who excels in challenging and competitive environments
- Great customer service
- Strong in computer applications, internet literate and proficient in MRI, One-Site, Yield Star, Blue Moon, Entrata, Quickbooks, Kronos, Greenhouse and Outlook
- Excellent resident relations and interpersonal skills
- Strong collection skills and reducing delinquency
- Creative marketing ideas and innovative social media skills that have resulted in increased occupancy and stability
- Sound knowledge of Federal laws and Fair Housing Regulations
- Proven track record of increasing NOI and maintaining budget expectations without compromising service levels
- Solid understanding of basic bookkeeping and accounts payable/receivable
- Data Entry and 10-Key
- Payroll preparation and processing
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Maintaining employee records
- Timekeeping Management
Accomplishments
Climbed the ladder from a leasing agent, to assistant manager, to property manager within 2 years of working in the Multi-Family industry.
Timeline
Acting Manager
Asset Living
10.2018 - 03.2024
Property Manager
CVAL Management
08.2015 - 10.2017
Property Manager
Asset Living
02.2013 - 02.2015
Property Manager
Ginkgo Residential
11.2007 - 10.2011
High School Diploma -
Milby
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