Kathaleen Wallace
Arundel
Summary
Dynamic sales support specialist with Comcast, leveraging analytical thinking and problem-solving skills to enhance commission processes and drive strategic decision-making. Achieved operational efficiency through streamlined reporting and audits, fostering collaboration across departments. Recognized for developing tailored solutions that improved employee retention and satisfaction, ensuring alignment with organizational goals.
Overview
2026
2026
years of professional experience
Work History
Sr. Specialist, Sales Support & Analysis
Comcast
08.2013 - 03.2025
- Assisted in analyzing data to support strategic decision-making processes.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Analyzed compensation data to ensure alignment with market trends and organizational goals.
- Presented findings on compensation analysis to senior leadership, influencing strategic decision-making initiatives.
- Collaborated with HR teams to implement compensation programs that enhance employee retention.
- Utilized advanced analytical tools to assess the effectiveness of compensation strategies across departments.
- Streamlined commission payroll processes for increased efficiency and accuracy in salary calculations and adjustments.
- Conducted detailed audits of compensation practices to ensure compliance with regulations and policies.
- Developed detailed reports on commission calculations and discrepancies for management review.
- Developed and maintained comprehensive reporting tools for commission calculations.
- Collaborated with cross-functional teams to streamline commission processes and improve accuracy.
- Conducted regular audits of commission data to identify inconsistencies and drive corrective actions.
- Implemented automated solutions to enhance efficiency in commission tracking and reporting.
- Supported processes and met deadlines to drive timely and accurate payments.
- Assisted sales teams in understanding incentive plans, clarifying commission structures and addressing inquiries.
- Worked closely with HR personnel to address any payroll concerns related to commission payments.
- Calculated, validated accuracy of, and submitted commission payments within specified deadlines.
- Established strong relationships with sales leaders and representatives through consistent communication and prompt resolution of commission-related issues.
- Increased operational efficiency by streamlining the process of tracking sales performance metrics against established goals.
- Researched and resolved commission payment-related inquiries.
- Analyzed commission structures to ensure accuracy and compliance with company policies.
- Collaborated with sales teams to streamline commission processes and enhance communication.
- Collaborated with sales teams to resolve discrepancies in commission calculations and payments.
- Conducted regular audits of commission records to identify errors and implement corrective measures.
- Facilitated communication between departments to streamline commission payment approvals and processing.
- Resolved complex commission issues through dedicated research and problem-solving skills, leading to increased satisfaction among sales staff.
- Supported sales leadership in the development of customized reports analyzing trends, outliers, and areas for improvement within the commission structure.
- Served as a trusted resource for colleagues across the organization, providing information and guidance on all matters related to commission management.
- Conducted thorough audits of commission payments to ensure compliance with company policies and guidelines.
- Managed monthly close process for commissions accounting, ensuring timely payouts and accurate financial records.
E=Sales Representative, Inside Sales Professional
Comcast
11.1998 - 08.2013
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- Conducted market research to identify new business opportunities and trends.
- Developed tailored sales presentations to address client needs and preferences.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Actively sought opportunities for professional growth through attendance at relevant conferences or workshops within the field.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Educated customers on product and service benefits, explaining features and answering questions.
Home Day Care Provider
Self-employeed
1997 - 1999
- Established and Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
Sales Manager, Conference Coordinator, Front Desk
The Charles Hotel
1986 - 1997
- Cultivated relationships with corporate clients, enhancing repeat business and loyalty.
- Collaborated with operations to ensure seamless service delivery and guest satisfaction.
- Negotiated contracts with vendors and partners, optimizing cost management without compromising quality.
- Streamlined communication between departments to ensure seamless event execution, resulting in positive client feedback.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries or concerns.
- Built relationships with customers and community to establish long-term business growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed and implemented strategic sales plans to maximize revenue growth and market share.
- Managed registration processes, facilitating efficient check-in and communication with attendees.
- Maintained detailed records of conference planning activities, streamlining future coordination efforts.
- Provided exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
- Coordinated logistics for conference events, ensuring seamless execution and attendee satisfaction.
- Managed guest check-in/check-out processes efficiently, ensuring smooth transitions for all arrivals and departures.
- Provided exceptional customer service to enhance guest satisfaction and resolve inquiries promptly.
- Coordinated with housekeeping to maintain room readiness and cleanliness standards for optimal guest comfort.
- Trained new front desk staff on operational procedures and customer service protocols to ensure consistency in service delivery.
- Processed reservations using hotel management software, maintaining accurate records of occupancy and availability.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Education
Associate of Science - Hotel Management
Fisher College
Boston, MAComputer And Information Sciences
Bridgewater State University
Bridgewater, MASkills
- Analytical thinking
- Problem-solving
- Time management
- Data analysis
- Audit reporting
- Issue research
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Self motivation
Timeline
Sr. Specialist, Sales Support & Analysis
Comcast
08.2013 - 03.2025
E=Sales Representative, Inside Sales Professional
Comcast
11.1998 - 08.2013
Home Day Care Provider
Self-employeed
1997 - 1999
Sales Manager, Conference Coordinator, Front Desk
The Charles Hotel
1986 - 1997
Associate of Science - Hotel Management
Fisher College
Computer And Information Sciences
Bridgewater State University