Kathaleena Santiago
Mattydale
Summary
Licensed nursing professional skilled in patient care, medication administration, phlebotomy, wound care, Iv maintenance and health monitoring. Strongly focuses on team collaboration, ensuring reliable support. Known for effective communication, problem-solving, and empathy in high-pressure, and acute environments. Prepared to contribute significantly to enhancing patient outcomes and overall healthcare quality while willing to learn new skills.
Overview
10
10
years of professional experience
Work History
Licensed Practical Nurse
Justice Center
04.2025 - Current
- Obtained vitals, administered medications, documented patient progress accurately in electronic health records systems while adhering to HIPAA protocols.
- Implemented infection control procedures to maintain a safe environment along with the Deputy Sheriffs.
- Responded promptly to inmate sick call slips, enhancing overall satisfaction and trust.
- Obtained fingersticks blood glucose samples, and administered vaccines, PPD's, and insulin.
- Delivered therapeutic communication to inmates including inmates with Psychological disorders, while being locked in their cell.
Licensed Practical Nurse
St. Joseph's Health
09.2021 - 04.2025
- Administered medications and monitored patient vitals assisted in triaging patients and performed emergency interventions while adhering to HIPAA protocol.
- Collaborated with physicians, clinical affiliates, RNs, case managers, social work, EMS, and other unit support staff.
- Performed phlebotomy, EKGs, wound care, daily care tasks, inserted IV lines, administered vaccines, obtained finger stick blood glucose samples. Along with training new employees with these tasks.
- Therapeutic communication with patients and their family members, and discharged patients.
Licensed Practical Nurse
Upstate Medical University
11.2022 - 03.2023
- Responded promptly to patient inquiries, enhancing overall satisfaction and trust, along with adhering to HIPAA protocol.
- Roomed patients and obtained patient vital signs, EKGs, phlebotomy, and input/output measurements from inpatients.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Administered medications and vaccines, assisted with vaginal exams, and performed point of care tests.
Call Center Representative
Bank Of New York Mellon Corp
01.2018 - 05.2020
- Managed high-volume inbound calls, ensuring exceptional customer service and support, while assisting them withdrawing their retirement funds.
- Resolved customer inquiries efficiently and educated them in the different retirement funds and the rules.
- Trained new team members on protocols and systems, improving overall team performance.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
Medical Receptionist
Pulmonary Health Physicians
02.2015 - 01.2018
- Coordinated patient check-in and check-outs, collected co-pays, scanned all documents, and answered phones.
- Handled insurance verification and pre-authorization processes to enhance patient experience.
- Maintained electronic health records with high accuracy and attention to detail while adhering to HIPAA protocol.
- Scheduled and cancelled appointments, sent out appointment reminders.
Education
Bachelor of Science - Bachelor of Science in Nursing
Bryant And Stratton College
Liverpool, NY12-2025
Licensed Practical Nurse - Licensed Practical Nurse
Boces
Liverpool, NY08-2021
General Studies
East Syracuse Minoa High School
East Syracuse, NY06-2009
Skills
- Medication administration
- Direct patient care
- Vital signs monitoring
- HIPAA compliance
- Wound care
- Immunization administration
- Infection control
- Catheter care
- Breathing treatments
- Emergency response
- Patient triaging
- ADL assistance
- Phlebotomy
- Iv Insertion
- CPR
Timeline
Licensed Practical Nurse
Justice Center
04.2025 - Current
Licensed Practical Nurse
Upstate Medical University
11.2022 - 03.2023
Licensed Practical Nurse
St. Joseph's Health
09.2021 - 04.2025
Call Center Representative
Bank Of New York Mellon Corp
01.2018 - 05.2020
Medical Receptionist
Pulmonary Health Physicians
02.2015 - 01.2018
Bachelor of Science - Bachelor of Science in Nursing
Bryant And Stratton College
Licensed Practical Nurse - Licensed Practical Nurse
Boces
General Studies
East Syracuse Minoa High School
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