Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathaleena Stone

Oklahoma City,OK

Summary

Customer-oriented Store Manager offering over 11 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

4
4
years of professional experience

Work History

Co-Manager

Ulta Beauty Inc.
Oklahoma City, OK
10.2023 - 07.2024
  • Facilitated communication between departments, ensuring timely completion of projects.
  • Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
  • Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
  • Provided feedback on employee performance and implemented corrective measures as needed.
  • Recruited new staff members through job postings, interviews, and references checks.
  • Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
  • Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Oversaw daily operations, maintenance, and administration of various properties.

Assistant Merchandising Manager

Home Depot
Oklahoma City, OK
08.2022 - 10.2023
  • Conducted regular audits of store shelves to ensure compliance with company standards.
  • Ensured all products were labeled correctly with appropriate pricing information.
  • Developed and implemented product strategies to increase sales and profits.
  • Created promotional materials for store displays and advertisements.
  • Evaluated performance of existing merchandise lines and recommended changes as needed.
  • Assisted in developing marketing plans to promote merchandise lines.
  • Managed daily operations of assigned departments within the retail environment.
  • Developed strategies for increasing customer engagement through merchandising activities.
  • Established procedures for monitoring departmental productivity goals.
  • Fostered a culture of continuous improvement, encouraging innovation and best practices in merchandising operations.

Operations Manager

Home Depot
Oklahoma City, OK
05.2021 - 08.2022
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Store Manager

DD's Discount Store
Oklahoma City, OK
12.2020 - 05.2021
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Strengthened work flow productivity through effective recruitment, supervision, and growth of high-performing employees.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Verified achieved sales and profit goals to drive financial performance of assigned areas
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

Store Manager

Sears
Colorado Springs, CO
9 2015 - 05.2019
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Worked closely with the district manager to formulate and build the store brand.
  • Addressed customer inquiries and resolved complaints.
  • Performed assigned projects and completed checklists in an efficient and accurate manner.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Created and delivered weekly schedule assignments to staff members in a timely manner.
  • Hired, trained and managed a team of 50+ associates, including evaluating performance and enforcing disciplinary actions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Built a loyal customer base by delivering excellent service and ensuring that in-demand products were available.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Maintained a friendly and professional demeanor while interacting with customers.
  • Trained staff to deliver outstanding customer service.
  • Trained all new managers on store procedures and policies.
  • Analyzed marketing information and translated it into strategic plans.
  • Completed weekly schedules according to payroll policies.
  • Prioritized sanitation, safety and health standards in work areas.

Education

Certification - Management and Leadership

ASM Academy
2014

Certificate - Business Management

Store Manger Academy
2015

Certificate - Business Technology

Mid-Del Technology Center
1997

Skills

  • Employee supervision and motivation
  • Sales professional
  • Root cause analysis
  • Operational budgeting
  • Risk management
  • Outstanding communication skills
  • Supervision and training
  • Cross-functional team management
  • Profit and loss accountability
  • Performance improvements
  • Customer retention
  • Sales Techniques
  • Issue and conflict resolution
  • Workforce Management
  • Brand management
  • Team Building
  • People skills
  • Supervision
  • Business Development
  • Organization skills
  • Time Management
  • Customer oriented

Timeline

Co-Manager

Ulta Beauty Inc.
10.2023 - 07.2024

Assistant Merchandising Manager

Home Depot
08.2022 - 10.2023

Operations Manager

Home Depot
05.2021 - 08.2022

Store Manager

DD's Discount Store
12.2020 - 05.2021

Store Manager

Sears
9 2015 - 05.2019

Certification - Management and Leadership

ASM Academy

Certificate - Business Management

Store Manger Academy

Certificate - Business Technology

Mid-Del Technology Center

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Kathaleena Stone