Katharina Driver
Castleberry,AL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Alabama Department Of Transportation
12.2022 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed approximately 30 incoming calls, faxes and emails per day from customers and vendors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Administrative Assistant /Administrative Clerk
Transportation Products, Inc.
09.2017 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Contributed to project success by providing administrative support to various teams as needed.
- Arranged meetings and appointments and updated records to assist management.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Boosted department efficiency with timely completion of assigned tasks.
- Proofread and edited professional documents to fix errors.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Enhanced communication within office, installed internal messaging system that facilitated quick and easy exchange of information.
- Streamlined document management, implemented digital filing system that improved access and security.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Compiled and analyzed data to produce reports.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
Education
High School Diploma -
Hillcrest High School
Evergreen, AL05.2014
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Computer Proficiency
- Customer and client relations
- Documentation and Recordkeeping
- Critical Thinking
- Strong Problem Solver
- Data organization
- Deadline-oriented
Timeline
Administrative Assistant
Alabama Department Of Transportation
12.2022 - 06.2024
Administrative Assistant /Administrative Clerk
Transportation Products, Inc.
09.2017 - 09.2022
High School Diploma -
Hillcrest High School
Similar Profiles
Kadejah NetherlyKadejah Netherly
Heavy Machinery Operator at Alabama Department of TransportationHeavy Machinery Operator at Alabama Department of Transportation
James Steven Adams Jr.James Steven Adams Jr.
Transportation Maintenance Technician II at Alabama Department Of TransportationTransportation Maintenance Technician II at Alabama Department Of Transportation
Reese PattersonReese Patterson
Intern at Alabama Department Of TransportationIntern at Alabama Department Of Transportation
Labrina BeasleyLabrina Beasley
Data Analyst at ProvalusData Analyst at Provalus
Shelly BrittShelly Britt
RN Staff Nurse at Infirmary Health SystemsRN Staff Nurse at Infirmary Health Systems