KATHARINA WOODS
Philadelphia,PA
Summary
Selling and Service Coach with 5+ years at Nike, driving sales growth, optimizing store layouts, and elevating team performance. Retail professional prepared to drive sales and enhance consumer service in elevated retail environment. Successfully led teams to improve store performance and implemented innovative ideas that increased efficiency. Known for collaborative leadership and adaptability in meeting changing business needs.
Overview
5
5
years of professional experience
Work History
Department Manager
Nike Factory Store Jackson
11.2025 - Current
- Leads cross-functional team to enhance operational efficiency and streamline processes.
- Improves consumer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluates employee performance fairly and accurately, rewarding hard work while addressing opportunities.
- Develops training programs for staff, improving team performance and engagement.
- Analyzes sales data to drive strategic initiatives and improve product placement.
- Oversees budget management, ensuring compliance with financial targets and constraints.
Visual Merchandising Specialist
Nike Factory Store Downtown Philly
04.2024 - 10.2025
- Incorporates S.O.L.E. selling strategy to drive product sales and Nike membership on the sales floor, resulting in a 25% increase in membership links and higher survey participation in FY24 compared to FY23
- Coaches apparel and footwear athletes on VMS execution and S.O.L.E. selling strategies, providing feedback on opportunities and wins to drive skill development and elevate performance on their Nike journey
- Designs and executes impactful visual presentations that highlight key items, seasonal initiatives, and brand identity through strategic placement
- Collaborates with leaders across departments to drive effective execution of product life cycle
- Increased Nike Member average dollars per transaction by 15%, contributing to $280K in incremental sales versus non-members
- Partnered with the North America VMS team on SU24 women’s and kids’ floor reset, driving women’s apparel sales growth from $604.6K (20% of business) in FY24 to $774.2K (21%) going into FY25
- Lead team in executing “Love Hurts” in-store release selling all 256 units on launch day
- Partnered in delivering leadership training for Jordan World of Flight
Full-Time Athlete
Nike Factory Store Downtown Philly
06.2023 - 04.2024
- Increased Men's Size Compliance from 76% to 85% average
- Ability to Visual Merchandise Men's and Women's/Kid's Apparel
- Nike Go-Team at Nike Rise King of Prussia
- August 2023 MVP
- Guided fellow athletes
Part-Time Athlete
Nike Factory Store Downtown Philly
08.2021 - 06.2023
- Back of House operations: managed bin maintenance, processed apparel and footwear, and received PLC shipments efficiently
Part-Time Athlete
Nike Factory Store Pottstown
10.2020 - 08.2021
- Served as a floor and cashwrap athlete, providing reliable consumer experience, driving sales, and supporting store operations
- Developed in-depth Nike product knowledge and gained hands-on experience with Nike technology to enhance the consumer experience
Education
Bachelor of Liberal Arts - Criminal Justice/Political Science
Temple University
Philadelphia, PA05.2024
Timeline
Department Manager
Nike Factory Store Jackson
11.2025 - Current
Visual Merchandising Specialist
Nike Factory Store Downtown Philly
04.2024 - 10.2025
Full-Time Athlete
Nike Factory Store Downtown Philly
06.2023 - 04.2024
Part-Time Athlete
Nike Factory Store Downtown Philly
08.2021 - 06.2023
Part-Time Athlete
Nike Factory Store Pottstown
10.2020 - 08.2021
Bachelor of Liberal Arts - Criminal Justice/Political Science
Temple University