Summary
Overview
Work History
Education
Skills
Timeline
Achievements in High School
Current Job Application
Generic

Katharine Doelling

Sarasota

Summary

Dedicated and enthusiastic professional with extensive experience in the hotel industry, recognized for a friendly demeanor and strong commitment to success in diverse environments. A passion for learning and embracing challenges drives continuous personal and professional growth. Excellent interpersonal skills foster positive relationships with colleagues while thriving in independent roles. Eager to contribute to a dynamic team and pursue opportunities for development and excellence within a forward-thinking organization.

Overview

17
17
years of professional experience

Work History

Loose Valley Care Home
  • I cared for the elderly and infirm in the care home, this was a very rewarding job. It was also the first job that made me realize how much of a ‘People’ Person was.

Poundstretcher, Maidstone
  • I worked on the checkout in Poundstretcher. I was also part of the stock control team and was always on hand to stack shelves and give any assistance to the customers.

Somerfield Supermarket, Paddock Wood
  • I worked on both bakery counter which also involved the cooking, also the same as the Rotisserie. Another task was to serve customers on the Delicatessen counter. This job included counting boxes for supply checks/stock.

Dutton Forshaw Car Showroom, East Peckham
  • Working in admin in a busy valeting bay. This entailed making sure the cars were cleaned in the required time and that the cars were ready for the customer when they desired to pick them up.

Receptionist, Lead Receptionist, Team Leader

Premier Inn, Sandling Maidstone
12.2008 - 03.2012
  • Greeted and directed visitors, ensuring a welcoming atmosphere.
  • Maintained accurate visitor logs and managed access control procedures.
  • Managed multi-line phone system, efficiently routing calls to appropriate departments.
  • Provided administrative support by preparing documents and reports for management.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed front desk operations, ensuring efficient check-in and check-out procedures.
  • Assisted guests with inquiries, providing exceptional customer service and support.
  • Processed reservations using hotel management software, maintaining accurate booking records.
  • Handled guest complaints promptly, contributing to improved satisfaction and retention rates.
  • Coordinated room assignments, optimizing occupancy levels and enhancing operational efficiency.
  • Trained new staff on front desk protocols and customer service best practices.
  • Collaborated with housekeeping to ensure timely room readiness for incoming guests.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Collected room deposits, fees, and payments.
  • Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
  • Completed late check-ins and directed guests to rooms and facilities.

Assistant Manager

Dollar Tree, Sarasota FL
05.2019 - 08.2025
  • Assisted in training new team members on operational procedures and customer service standards.
  • Coordinated merchandise displays to enhance store presentation and optimize customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
  • Supported daily sales operations by processing transactions and maintaining cash register accuracy.

Education

High School Diploma -

St. Gregory’s RC Comprehensive School
01.1989

Certificate of Technical Studies - Computer Science

Horsted Chatham College
Chatham, UK

Skills

  • Customer service proficiency
  • Customer engagement
  • Effective communication
  • Problem-solving skills
  • Customer complaint resolution
  • Problem-solving expertise
  • Results-driven
  • Effective problem resolution
  • Effective conflict resolution
  • Proficient in Microsoft Office
  • Reservation coordination
  • Proactive problem-solving
  • Client relationship management

Timeline

Assistant Manager

Dollar Tree, Sarasota FL
05.2019 - 08.2025

Receptionist, Lead Receptionist, Team Leader

Premier Inn, Sandling Maidstone
12.2008 - 03.2012

Loose Valley Care Home

Poundstretcher, Maidstone

Somerfield Supermarket, Paddock Wood

Dutton Forshaw Car Showroom, East Peckham

High School Diploma -

St. Gregory’s RC Comprehensive School

Certificate of Technical Studies - Computer Science

Horsted Chatham College

Achievements in High School

GCSE Grades A-C

Current Job Application

  • I am very interested in this position. I love working with the public and excel at making the guests/customers 100% satisfied with their stay and that each one is treated as an individual. I have a great interest in Brand Standards too so I know that every guest receives the same level of care and then I’m able to go further with the personal touch that ensures the guests leave the hotel with a brilliant Guest Recommend feedback. My number one priority is all Guest Focus.
  • Thank you very much for taking the time to read my CV.

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