Katharine Fender
Chandler,AZ
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
Work History
Estimator
Gerber Collision & Glass
Mesa, AZ
03.2022 - 06.2024
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
- Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
Server
Crust Simply Italian
09.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Teakwoods Tavern
Gilbert, AZ
06.2017 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server Assistant
Hackers Cafe
Apache Junction, AZ
09.2012 - 11.2012
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
No Degree - Criminal Justice
Maricopa Community Colleges - Mesa Community College
Mesa, AZHigh School Diploma -
Apache Junction High School
Apache Junction, AZ05.2010
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Estimator
Gerber Collision & Glass
03.2022 - 06.2024
Server
Crust Simply Italian
09.2021 - 04.2022
Server
Teakwoods Tavern
06.2017 - 06.2018
Server Assistant
Hackers Cafe
09.2012 - 11.2012
No Degree - Criminal Justice
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Apache Junction High School