Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
17
17
years of professional experience
Work History
Marketing Coordinator
Zinga's Home Solutions
02.2022 - Current
Planned and executed internal and external marketing events.
Boosted brand awareness with target customer demographics with social, print, and email campaigns.
Answered general marketing department inquiries by email, phone, and mail.
Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
Executed marketing plans for trade shows and other events to increase brand awareness.
Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful projects.
Coordinated with design and media teams to develop high-quality creative assets.
Used online and offline marketing to generate leads, increase visibility and drive sales growth.
Waiver Support Coordinator
J & M Support Coordination Services, Inc.
10.2020 - 01.2022
Worked with other departmental staff to answer questions and resolve problems.
Maintained and verified accuracy of records and generated miscellaneous reports.
Reviewed caseworkers' client cases and made recommendations for additional actions and improvements.
Collaborated with care providers and multiple resource providers to offer clients access to community services.
Intervened in urgent and crisis situations and provided services in compliance with Florida and federal regulations and laws.
Attended continuing education trainings to promote more effective service delivery.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Developed and implemented comprehensive case management plans to address client needs and goals.
Collaborated with an interdisciplinary team to determine timely delivery of services.
Developed and implemented safety plans for clients at risk of harm to provide protection.
Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Monitored clients' progress and tracked client services to provide crisis interventions.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Evaluated treatment plans against individual goals and healthcare standards.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
Liaised with social worker to expedite financial assistance not covered by insurance.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Monitored program performance and outcomes for successful delivery of services.
Service Coordinator
Prokids, Inc
07.2006 - 05.2020
Communicated with clients and service providers to provide updates on work progress.
Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Monitored case progress for timely completion and compliance with applicable regulations.
Assessed needs of each client and recommended appropriate services and resources.
Conducted home visits to assess living environment and provided appropriate referrals.
Offered support and direction to families and coordinated with court system and other community agencies for treatment.
Created treatment or service plan meeting each client's individualized needs.
Recorded case notes and performed follow-up documentation needed.
Developed and maintained strong relationships with community resources for successful referrals.
Collaborated with other professionals to plan and coordinate care for clients.
Participated in professional development and training opportunities to enhance clinical skills.
Participated in interdisciplinary team meetings to coordinate care for clients.
Monitored clients' progress to adjust treatment plans accordingly.
Assisted clients in preparing applications for social security benefits, housing and assistance programs.
Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
Provided crisis intervention and case management services to child, family and legal guardians.
Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Performed discharge planning, placement monitoring, and crisis intervention.
Assisted clients in identifying community resources and connecting with appropriate services.
Documented client progress and activities in accordance with agency policies and procedures.