Summary
Overview
Work History
Skills
Timeline
Generic

KATHARINE HERNANDEZ

Oakland,CA

Summary

Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

12
12
years of professional experience

Work History

ASSISTANT RESIDENT MANAGER

Greentree Property Management
01.2021 - 01.2024
  • Oversaw property maintenance, coordinating repairs and renovations 24 unit building to ensure safe and well-maintained environment for residents.
  • Conducted regular inspections to identify maintenance needs, safety hazards, and cleanliness standards.
  • Handled tenant inquiries, concerns, and complaints promptly, providing excellent customer service.
  • Proven ability to organize and execute events for residents, enhancing community engagement and satisfaction.
  • Received positive feedback from residents, organized events on community satisfaction.

SENIOR MAINTENANCE COORDINATOR

Greentree Property Management
12.2019 - 01.2024
  • Coordinated and scheduled maintenance repairs for over 700 units, ensuring timely and efficient resolution of issues.
  • Dispatched technicians to various locations, optimizing workloads for maximum productivity.
  • Managed email correspondence, promptly responding to inquiries and addressing concerns.
  • Scheduled appointments and maintained calendars to streamline daily operations.
  • Increased overall department efficiency by identifying areas for improvement and implementing necessary upgrades.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations.
  • Reduced maintenance costs through analysis of repair needs and prioritization of tasks.
  • Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.

PAYMENT SOLUTION SPECIALIST

Lendingclub Corp.
09.2018 - 09.2019
  • Developed, communicated and enforced all company policies and procedures
  • Upheld privacy and security requirements
  • Effectively managed approximately 150 inbound and outbound calls daily
  • Consistently met or exceeded monthly goals
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

RELATIONSHIP MANAGER

Citibank
07.2017 - 09.2018
  • Implemented strategies to increase customer retention, enabling investment growth.
  • Generated new leads through various prospecting methods, which presented opportunities to sell services and build client base.
  • Promoted strategies for enhancing credit management processes, including processing loan documentation and maintaining compliance with company standards.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Continually boosted branch production and revenue by 10% by consistently meeting all monthly and quarterly sales goals.

ASSISTANT MANAGER

Nevada Organic Remedies
02.2016 - 06.2017
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established team priorities, maintained schedules and monitored performance.

RELATIONSHIP BANKER

Wells Fargo
03.2012 - 12.2016
  • Ability to learn products, services and procedures quickly and accurately.
  • Track record of driving sales and business growth by identifying opportunities and cross-selling financial products
  • Ability to collaborate with colleagues, managers, and other departments to enhance overall client experience.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Conducted regular reviews of clients'' financial profiles to ensure alignment with their risk tolerance, objectives, and investment strategies.
  • Continually boosted branch production and revenue 10% by consistently meeting all monthly and quarterly sales goals.

Skills

  • Problem-Solving
  • Scheduling and calendar management
  • Cross-Functional Collaboration
  • Microsoft Office and Microsoft Teams
  • Flexible and Adaptable
  • Multitasking and Organization
  • Customer Service
  • Billing and Invoicing

Timeline

ASSISTANT RESIDENT MANAGER

Greentree Property Management
01.2021 - 01.2024

SENIOR MAINTENANCE COORDINATOR

Greentree Property Management
12.2019 - 01.2024

PAYMENT SOLUTION SPECIALIST

Lendingclub Corp.
09.2018 - 09.2019

RELATIONSHIP MANAGER

Citibank
07.2017 - 09.2018

ASSISTANT MANAGER

Nevada Organic Remedies
02.2016 - 06.2017

RELATIONSHIP BANKER

Wells Fargo
03.2012 - 12.2016

Similar Profiles

CREATE PROFILE
KATHARINE HERNANDEZ