Katharine Hopkins

Assess client needs when they arrived to the shelter.

Crisis calls and crisis intervention

Assist Case Managers as needed.

ESG and VI-SPDAT paperwork for client housing.

Keep pantry stocked with groceries and toiletries.

Order shelter needs.

Staff scheduling for full-time and part-time staff

Conflict resolution between residents.

Host weekly house meetings for residents.

 Promptly, accurately, professionally and courteously welcomes visitors by greeting them, in person or on the telephone;
answering or referring inquiries.
 When on duty, ensures the reception station is staffed at all times.
 Monitors visitor access and maintains security awareness.
 Provides support to administration, resource development, and client services staff, as well as collaborative partners.
 Ensures confidentiality, safety and security of front-desk operations.
 Maintains knowledge and coordination of InterAct, collaborative partners, and community events and meetings.
 Responsible for the operation and presentation of a clean, organized, efficient and welcoming lobby and waiting area.

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Worked with loss prevention in monitoring shopper behavior.
• Maintained clean sales floor and straightened and faced merchandise.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.