Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katharine Hoyt

Rapid City,SD

Summary

Dynamic manager with a proven track record at Bobbies Black Hills Ice Cream, excelling in team leadership and customer relationship management. Skilled in conflict resolution and problem-solving, I implemented strategies that significantly enhanced customer satisfaction. My adaptability and effective communication fostered a collaborative environment, driving team performance and loyalty.

Overview

8
8
years of professional experience

Work History

Manager

Bobbies Black Hills Ice Cream
Lead, SD
05.2025 - Current
  • Provided leadership during times of organizational change or crisis situations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Driver

Enterprise Holdings
Rapid City, SD
11.2024 - Current
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Operated a variety of vehicles safely in diverse weather conditions.

Stay at Home Mom

Self-employed
Rapid City, SD
01.2018 - Current
  • Managed household errands and other essential duties.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Achieved cost-savings by developing functional solutions to problems.

Driver

605 Auto Plaza LLC
Rapid City, SD
09.2021 - 06.2024
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Managed time efficiently when making multiple stops along designated routes.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Documented daily mileage, gas, and other data.
  • Managed time effectively to meet tight delivery deadlines.

Education

High School Diploma -

Lead Deadwood HS
Lead, SD
05-2015

Skills

  • Team leadership
  • Employee training
  • Customer relationship management
  • Conflict resolution
  • Problem solving
  • Effective communication
  • Time management
  • Adaptability
  • Goal setting
  • Customer service
  • Adaptability and flexibility

References

References available upon request.

Timeline

Manager

Bobbies Black Hills Ice Cream
05.2025 - Current

Driver

Enterprise Holdings
11.2024 - Current

Driver

605 Auto Plaza LLC
09.2021 - 06.2024

Stay at Home Mom

Self-employed
01.2018 - Current

High School Diploma -

Lead Deadwood HS

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