Katharine Martinez
Canoga Park,CA
Summary
I'm a dynamic retail professional with a proven high record at Bloomingdale's, excelling in customer service and team leadership while maintaining guest satisfaction through strategic initiatives and staff training. Throughout my career I have developed strong relationships, driven loyalty, and created visually appealing merchandising displays that elevated brand presence while maintaining a happy customer experience.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
LensCrafters
09.2024 - Current
- Collaborated with team to maintain visual merchandising standards and inventory accuracy.
- Coordinated promotional events to drive foot traffic and enhance brand visibility.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
B-Helpful Supervisor
Bloomingdale's
02.2024 - 09.2024
- Coordinated scheduling and task delegation to optimize resource utilization.
- Conducted regular performance evaluations to identify training needs and growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Guest Experience Leader
Bloomingdale's
02.2023 - 02.2024
- Led guest service initiatives, enhancing overall customer satisfaction and engagement.
- Trained and mentored team members on operational standards and best practices.
- Coordinated cross-departmental efforts to streamline guest service processes and communication.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Assistant Store Manager
Express
09.2022 - 05.2023
- Assisted in managing daily store operations to ensure optimal customer experience.
- Trained and mentored new staff on company policies and sales techniques.
- Resolved customer inquiries and complaints efficiently to foster loyalty and satisfaction.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Sales Lead
Express
09.2018 - 09.2022
- Analyzed sales data to identify trends, informing strategic decisions for inventory management and promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Empowered sales team with data-driven insights, facilitating informed decision-making.
Education
No Degree - Business Systems Administrations And Management
California State University Northridge
Northridge, CASkills
- Customer service
- Team leadership
- Inventory management
- Visual merchandising
- Staff training
- Relationship building
Languages
Spanish
Professional Working
Timeline
Assistant Store Manager
LensCrafters
09.2024 - Current
B-Helpful Supervisor
Bloomingdale's
02.2024 - 09.2024
Guest Experience Leader
Bloomingdale's
02.2023 - 02.2024
Assistant Store Manager
Express
09.2022 - 05.2023
Sales Lead
Express
09.2018 - 09.2022
No Degree - Business Systems Administrations And Management
California State University Northridge