Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Katharine E Miller

Madison,WI

Summary

Well-qualified Human Resources professional with expertise in benefits, leave of absence, recruitment, compliance, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

Overview

12
12
years of professional experience

Work History

HR Service Center Specialist

UW Health
11.2022 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Developed process improvements to enhance overall delivery of service.
  • Investigated and resolved customer inquiries and complaints quickly.

Human Resources Coordinator

Tribute Technology
04.2022 - 08.2022
  • Managed the HR group inbox and responded to inquiries regarding policies, procedures,and programs
  • Supported employees in US, Canada, Ukraine, and Philippines
  • Facilitated new employee orientation
  • Processed required compliance reporting
  • Drafted and sent all employee communication and notices
  • Managed the online enrollment of benefits for new hires and qualifying events
  • Maintained knowledge of employment law and reporting requirements to ensure humanresource policies, procedures, and reporting are in compliance
  • Supported talent acquisition activity that includes but is not limited to creating jobdescriptions, posting open jobs, screen applicants, conduct interviews, provide feedback,and draft offer letters
  • Maintained paperless employment records files
  • Prepared employment separation notices and related documentation for separations.

FMLA / Admin Coordinator

UW Madison – School of Medicine
09.2019 - 08.2020
  • Part of the Employment Relations team with the School of Medicine and Public Health(SMPH) providing support for 6,000+ University and Academic staff
  • Responsible for understanding the Federal and State FMLA leave provisions anddetermining eligibility under one or both
  • Partnered with the Payroll & Benefits Specialist, Manager and central HR whenappropriate
  • Updated internal tracking systems
  • Responded to leave questions and issues from employees
  • Managed the Employee Relations mailbox and worked on special projects.

Human Resources Coordinator

Graef USA, Inc
08.2011 - 06.2019
  • Reported to the HR Director and provided hands-on support for recruitment, benefits,leave of absence administration, payroll, personnel records, community relations,compliance reporting, and training
  • Produced reports and provided data analysis used by HR Director and Recruiter
  • Maintained personnel records for 250+ employees
  • Conducted new employee orientations and processed new hire paperwork including Form
  • I-9's, W4's, benefit enrollment and other applicable paperwork
  • Communicated HR-related payroll changes to financial services and ensured changes areprocessed correctly
  • Scheduled interviews and uploaded applicant resumes to the Applicant Tracker software
  • Managed the leave process for employees on a leave of absence (including Disability,
  • FMLA, Layoff, Workers Comp) while maintaining employee confidentiality
  • Audited monthly invoices for medical and life insurance, flexible spending and COBRA,while tracking the monthly costs
  • Created and updated protocols and procedures for HR tasks
  • Compliance reporting assistance including Affirmative Action, EEO, OSHA, VETS
  • Katharine E
  • Miller

Education

Human Resources

University of Wisconsin-Milwaukee

Diploma - undefined

Oregon High School

Skills

  • Adobe: Acrobat Pro, InDesign
  • Collaborative Meetings: Skype, Teams, WebEx
  • HRIS / Payroll: ADP, Empower, Oracle, Paychex, Paylocity
  • Microsoft: Excel, Outlook, PowerPoint, Visio, Word
  • Recruitment: BirdDog, HireBridge, Taleo
  • Compliance: 5500, AA, EEO, I-9, VETS
  • Group and Meeting Facilitation
  • HRIS transitions
  • Onboarding
  • Presentations and Staff Education
  • Training and development

Accomplishments

  • Developed and successfullyimplemented a more efficient andcomprehensive on-boarding process
  • Established protocols and checklists forimportant tasks: invoice processing,compliance reporting, report auditing
  • Created new intranet pages that SMPHemployees could access.

Affiliations

SHRM (National Chapter)Current MemberSHRM – UWM Student ChapterMembership Coordinator | 2008-2009

Timeline

HR Service Center Specialist

UW Health
11.2022 - Current

Human Resources Coordinator

Tribute Technology
04.2022 - 08.2022

FMLA / Admin Coordinator

UW Madison – School of Medicine
09.2019 - 08.2020

Human Resources Coordinator

Graef USA, Inc
08.2011 - 06.2019

Human Resources

University of Wisconsin-Milwaukee

Diploma - undefined

Oregon High School

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Katharine E Miller