Katharine Miller
Auburn,AL
Summary
Outgoing student seeking flexible employment with weekend and evening shift options. Possesses strong customer service, multitasking, and time management skills. Committed to delivering exceptional and memorable experiences for every customer.
Overview
5
5
years of professional experience
Work History
ER/ICU Assistant II
Auburn University College of Veterinary Medicine
Auburn, AL
01.2024 - Current
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Dispensed prescription medications upon request from veterinarians.
- Monitored vital signs of critically ill patients in the emergency department.
- Coordinated with other healthcare professionals to develop patient treatment plans.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Provided emergency medical services to patients with serious injuries or illnesses.
- Responded quickly and effectively to life-threatening emergencies.
ER/ICU/ Surgery Assistant + Reception PRN
Veterinary Specialists of Birmingham/
Birmingham, AL
03.2023 - 01.2024
- Provided care to a variety of complex medical and surgical patients.
- Administered medications as prescribed by physicians.
- Facilitated admission and discharge processes for ICU patients.
- Educated family members on proper home-care techniques for discharged patients.
- Maintained accurate records of all treatments administered to each patient.
- Successfully managed multiple tasks while maintaining focus on providing safe, high-quality patient care.
- Provided emotional support for family members during end-of-life situations.
- Assisted surgeons with pre-operative, intra-operative and post-operative procedures.
- Maintained sterile environment in the operating room.
- Prepared and organized surgical equipment and instruments for use during surgery.
- Performed CT scans on patients, ensuring proper positioning and appropriate imaging techniques.
- Operated a variety of equipment used for diagnostic imaging purposes.
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Processed payments from clients including cash, credit cards, and checks.
- Performed venipuncture and other blood collection procedures according to established standards.
- Verified patient information prior to specimen collection.
- Prepared specimens for transport to external laboratories.
Veterinary Assistant
Shoals Area Veterinary Emergency Hospital
Florene, AL
11.2021 - 02.2023
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Responded promptly to emergency calls after hours.
- Provided emotional support to pet owners during difficult times.
- Communicated with veterinarians and staff members to maintain patient flow.
- Cared for animals in post-operative recovery by closely monitoring vital signs, administering pain medications and progress.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Trained new veterinary staff on office procedures and requirements.
- Operated radiographic and ultrasound equipment.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Delivered emergency first aid to sick or injured animals.
Administrative Assistant
AllState
Florence, AL
07.2021 - 11.2021
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed payments from clients for insurance premiums and other fees.
- Performed data entry tasks related to customer accounts and transactions.
- Ensured that all paperwork was properly completed prior to submitting it for processing.
- Answered customer inquiries regarding insurance policies, coverage options and claims processes.
- Maintained accurate documentation of customer information according to company policy.
- Responded promptly to customer emails and phone calls inquiring about their policies or requesting assistance with a claim process.
- Handled incoming mail, including sorting and distributing correspondence as needed.
- Created spreadsheets tracking sales statistics, customer data, policy changes.
- Assisted in resolving any disputes between customers and the company regarding policy terms or coverage amounts.
- Filed and submitted insurance claims.
Veterinary Assistant/Receptionist
Southside Pet Clinic
Southside, AL
03.2020 - 01.2021
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Prepared laboratory slides for microscopic examinations.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Recorded patient food and water intake and output levels on a daily basis.
- Ensured that cages were kept clean at all times.
- Ordered medication refills when needed.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Provided emotional support to pet owners during difficult times.
- Obtained information and history from clients to maintain medical charts.
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients including cash, credit cards, and checks.
- Ordered office supplies as needed and maintained a clean reception area.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
Floater/Reception
Nissan Of Gadsden
Gadsden, AL
09.2019 - 02.2020
- Greeted visitors at reception desk, providing them with assistance as needed while they waited for their appointment.
- Managed day-to-day operations of the office, including scheduling, filing, data entry and reception duties.
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Completed basic bookkeeping and document filing.
- Performed general administrative tasks such as filing, scanning documents.
- Developed and maintained filing systems for processed documents.
Education
Some College (No Degree) - Pre-Health Biology
Jacksonville State University
Jacksonville, ALBachelor of Science - Pre-Veterinary Medicine
Southern Union State Community College
Wadley, ALSkills
- Dependable and Responsible
- Teamwork and Collaboration
- Interpersonal Communication
- Conflict Resolution
- First Aid/CPR
- Friendly, Positive Attitude
- Flexible and Adaptable
- Excellent Communication
- Multitasking
- Organization and Time Management
- Leadership
Timeline
ER/ICU Assistant II
Auburn University College of Veterinary Medicine
01.2024 - Current
ER/ICU/ Surgery Assistant + Reception PRN
Veterinary Specialists of Birmingham/
03.2023 - 01.2024
Veterinary Assistant
Shoals Area Veterinary Emergency Hospital
11.2021 - 02.2023
Administrative Assistant
AllState
07.2021 - 11.2021
Veterinary Assistant/Receptionist
Southside Pet Clinic
03.2020 - 01.2021
Floater/Reception
Nissan Of Gadsden
09.2019 - 02.2020
Some College (No Degree) - Pre-Health Biology
Jacksonville State University
Bachelor of Science - Pre-Veterinary Medicine
Southern Union State Community College
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