Katharine Paoli-Velasquez
Tampa,FL
Summary
Dynamic professional with a proven track record at Rooms To Go Furniture Corporate Headquarters, excelling in service management and bilingual communication. Leveraged multitasking and problem-solving skills to enhance customer satisfaction and team productivity. Demonstrated flexibility and teamwork, significantly improving service delivery and operational efficiency.
Overview
3
3
years of professional experience
Work History
Warranty Administrator
Rooms To Go Furniture Corporate Headquarters
01.2023 - Current
- Collaborated with service technicians to accurately diagnose furniture issues and determine warrantable repairs.
- Processed claim paperwork and followed up on missing information to complete processing.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Developed strong relationships with internal stakeholders such as managers or department heads enabling better understanding of their specific training needs and requirements.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Customer Service Representative
Rooms To Go Furniture Corporate Headquarters
01.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Server Assistant
Olive Garden Restaurant
03.2021 - 11.2021
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Education
High School Diploma -
Strawberry Crest High School
Dover, FL06.2020
Skills
- Service Management
- Bilingual in Spanish and English
- Multitasking
- Team work
- Problem solving
- Flexible
Timeline
Warranty Administrator
Rooms To Go Furniture Corporate Headquarters
01.2023 - Current
Customer Service Representative
Rooms To Go Furniture Corporate Headquarters
01.2022 - 01.2023
Server Assistant
Olive Garden Restaurant
03.2021 - 11.2021
High School Diploma -
Strawberry Crest High School
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