Katharine Smith

Managed daily operations of residential and commercial cleaning services

Trained staff on cleaning techniques and safety protocol

Implemented quality control measures to ensure customer satisfaction

Established relationships with clients to understand their cleaning needs

Resolved customer complaints promptly

Maintained inventory of cleaning supplies and equipment

Oversaw financial managment, including budgeting and expenses

Assisted parents with daily activities and hygiene

Managed appointments

Managed medication scheduling to ensure timely administration and adherence.

Developed personal care plan based on their individual needs

Maintained accurate records for dr. Appts

Cooked meals

Cleaned home

Drove parents to dr. Appointments

• Trained new team members on cleaning protocols and safety standards.
• Developed efficient cleaning schedules to optimize workflow and client satisfaction.
• Implemented eco-friendly cleaning practices, enhancing service quality and environmental responsibility.
• Conducted thorough inspections of completed work to ensure adherence to quality standards.
• Collaborated with clients to customize cleaning plans based on individual needs and preferences.
• Resolved client concerns promptly, maintaining high levels of customer satisfaction and retention.
• Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
• Developed strong relationships with clients, earning trust through reliability and attention to detail.
• Provided excellent house cleaning and maid services to clients.
• Adhered to professional house cleaning checklist.
• Maintained clean and orderly environment and kept cleaning equipment in excellent condition.

• Processed customer transactions efficiently and accurately using point-of-sale systems.
• Assisted customers with inquiries and provided exceptional service to enhance their dining experience.
• Maintained cleanliness and organization of work area, ensuring compliance with safety standards.
• Collaborated with team members to optimize workflow during peak hours, improving service speed.
• Managed cash register operations, including balancing cash drawers at the end of shifts.
• Implemented inventory management practices by monitoring stock levels and assisting in restocking supplies.
• Resolved customer complaints promptly, contributing to high levels of satisfaction and repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.