Katharine Steves
San Antonio,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Volare Italian Ristorante
02.2019 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Server
Volare Italian Ristorante
01.2018 - 02.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Associate of Arts - Business Administration And Management
San Antonio College
San Antonio, TX05.2023
High School Diploma -
Alamo Heights High School
San Antonio, TX12.2017
Skills
- Staff Scheduling
- Store Opening and Closing
- Guest Satisfaction
- Food and Beverage Management
- Managing Employee Relations
- Team Leadership
- Managing Cash Register
- Hiring and Training
- Overseeing Events
Certification
Manager Food Handlers
Timeline
Manager
Volare Italian Ristorante
02.2019 - 08.2023
Server
Volare Italian Ristorante
01.2018 - 02.2019
Associate of Arts - Business Administration And Management
San Antonio College
High School Diploma -
Alamo Heights High School
Manager Food Handlers
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