Katharine Sutton
Delray Beach,FL
Summary
Accomplished Dining Services Supervisor with a proven track record at Addison Reserve Country Club, enhancing operational efficiency and team management. Expert in employee scheduling, food safety, and enhancing service quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Dining Services Supervisor
Addison Reserve Country Club
06.2023 - Current
- Provides varied, complex and confidential administrative assistance to the Food and Beverage Director, Executive Chef and Assistant General Manager.
- Facilitates communication between all members of the Food and Beverage and Culinary teams.
- Prepares and finalizes the weekly front of house staff schedule, manage time-off requests, maintain the global vacation matrix and tracking remaining vacation days.
- Collaborates with the menu designer for menu updates as needed.
- Creates and prints menus for all dining outlets.
- Collaborates with the Marketing and Reservation Supervisor to ensure all menus and flyers are up-to-date and accurately reflect the current offerings on the website, member app and weekly e-blasts.
- Prepares and sends a daily dining blast to the membership, ensuring it aligned with the hours of operation for each dining outlet.
- Maintains and updates food notes for all outlets and distributing them to management and front of house staff.
- Answers the telephone and act as a receptionist when necessary and provides assistance to the members with inquiries.
- Creates and develops event posters and flyers.
- Updates monthly hours of operations as well as ordering schedules in the POS system.
- Prepares front of house labor financials for special events.
- Coordinates and facilitates Zoom meetings, including scheduling, managing attendance and troubleshooting technical issues as needed.
- Maintains and updates various training materials for both front of house and back of house staff.
- Collaborates with the Executive Chef on event production and coordination, including creation of buffet signes, decor posters and online ordering (if needed).
Dining Room Manager
Addison Reserve Country Club
10.2016 - 06.2023
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Managed bar inventory and supply ordering, maintaining optimal stock levels to support daily operations.
Server
Addison Reserve Country Club
04.2015 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and charging of the membership.
- Served at fine dining dinner as well as casual dining outlets.
- Worked banquet events such as weddings, bar mitzvahs, bridal showers and golf tournaments.
Server
Floridian National Golf Club
11.2014 - 05.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Dining Room Manager
Twin Orchard Country Club
03.2013 - 11.2014
- Managed scheduling, ensuring optimal staffing levels during peak hours for a smooth dining experience.
- Maintained a clean and inviting atmosphere in the dining area, enforcing strict adherence to health codes and cleanliness standards.
- Provided training for all new front of house staff members; one of one training to improve menu knowledge followed by shadow shifts on the floor.
- Entered menu items into the POS systems.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
Server
Jolane's Cafe
11.2012 - 03.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Twin Orchard Country Club
05.2010 - 03.2013
- Served food and beverages promptly with focused attention to customer needs in the dining room as well as serving beverages by the pool.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Fine dining service as well as working banquet events, golf charities, etc.
Education
Biology
Eastern Illinois University
Charleston, ILHigh School Diploma -
Palatine High School
Palatine, IL05.2005
Skills
- Employee Evaluation
- Microsoft Excel
- Food safety knowledge
- Team Management
- Employee Scheduling
- Fine-dining expertise
- Reservation Management
- Wine pairing knowledge
Timeline
Dining Services Supervisor
Addison Reserve Country Club
06.2023 - Current
Dining Room Manager
Addison Reserve Country Club
10.2016 - 06.2023
Server
Addison Reserve Country Club
04.2015 - 10.2016
Server
Floridian National Golf Club
11.2014 - 05.2015
Assistant Dining Room Manager
Twin Orchard Country Club
03.2013 - 11.2014
Server
Jolane's Cafe
11.2012 - 03.2014
Server
Twin Orchard Country Club
05.2010 - 03.2013
Biology
Eastern Illinois University
High School Diploma -
Palatine High School
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