Katharine Teachout
Summary
Efficient Customer Service with knack for managing customer orders and maintaining cleanliness in fast-paced environments. Proven ability to ensure customer satisfaction and handle transactions accurately. Demonstrated skills in multitasking and effective communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Snack Bar Attendant
Southgate Bowling Center
04.2024 - Current
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Handled cash transactions accurately, maintaining accountability for daily revenue totals.
- Collaborated with team members to ensure smooth operation of the snack bar during peak times.
Casher
Kohls Department Store
04.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier/Customer Service
Spin Fresh Laundry
05.2017 - 02.2023
- Opening and closing duties
- Open and close registers
- Ordered and received and stocked supplies
- Took in customer orders, washed, dried and folded orders
- Customer service
- Prepared the orders for the day, and the next day in a timely manor
Lunch Program Manager
Trinity Lutheran School
07.2009 - 06.2022
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality or service
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
Customer Service Associate
Honey Baked Ham
07.2014 - 10.2015
- Accept payment from customers, and make change as necessary
- Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper
- Clean and organize eating, service, and kitchen areas
- Notify kitchen personnel of shortages or special orders
Food Service Worker
Residence Inn by Marriott
07.2006 - 07.2009
- Greet, register, and assign rooms to guests of the hotel
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Issue room keys and escort instructions to bellhops
Education
High school diploma - General Studies
Billings West High School
Billings, MT06-1977
Skills
- Project oversight
- Food preparation expertise
- Culinary preparation
- Point of sale operations
- Kitchen operations experience
- Food safety management
- Meal preparation
- Student engagement strategies
- Accurate cash handling
- Management of personnel
- Kitchen team leadership
- Point of sale expertise
- Childcare services
- Childcare experience
- Daily care and supervision of toddlers
- Infant care
- Grocery store
- Point of sale operation
- Client support
- Secure cash transactions
- Kitchen management
- Team management
- Experience in staff supervision
- Front desk
- Communication skills
- Restaurant experience
- Meal preparation
- Serving
- Culinary experience
- Food industry
- Knife skills
- Driving
- Active Listening
- Service Orientation
- Speaking
- Coordination
- Monitoring
- Oral Expression
- Information Ordering
- Money handling
- Cleanliness maintenance
- Sanitization
Certification
Driver's License, 05/01/23, 05/31/31
Additional Information - Skills And Abilities
- Active Listening
- Service Orientation
- Speaking
- Coordination
- Monitoring
- Oral Expression
- Information Ordering
Personal Information
Authorized To Work: US
Timeline
Snack Bar Attendant
Southgate Bowling Center
04.2024 - Current
Casher
Kohls Department Store
04.2023 - 04.2024
Cashier/Customer Service
Spin Fresh Laundry
05.2017 - 02.2023
Customer Service Associate
Honey Baked Ham
07.2014 - 10.2015
Lunch Program Manager
Trinity Lutheran School
07.2009 - 06.2022
Food Service Worker
Residence Inn by Marriott
07.2006 - 07.2009
High school diploma - General Studies
Billings West High School
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