Katharine Von Gersdorff
Haymarket,VA
Summary
Customer service professional skilled in resolving time-sensitive issues and maintaining service quality. Proven record of improving customer satisfaction through clear communication and accurate troubleshooting. Focus on driving loyalty through positive customer experiences.
Overview
2027
2027
years of professional experience
Work History
Lead Photographer
CACI
Chantilly, Virginia
05.2023 - Current
- Captured high-profile events, VIPs, and rocket launches to create compelling visual narratives
- Ensured image quality, brand standards, and security requirements across all work
- Cropped, manipulated, and performed color balance for final images.
- Managed camera equipment, lighting gear, and storage media
- Trained new photographers on proper use of camera equipment, lighting techniques, and image editing software.
- Coordinated customer outreach and scheduling to ensure seamless event photography experiences
- Maintained relationships with existing clients while developing new business opportunities.
Media Consultant
CACI
Chantilly, Virginia
- Consulted with customers to identify requirements and recommend products that aligned with their needs
- Engaged with customers daily to fulfill services accurately and efficiently, enhancing customer satisfaction
- Tracked project statuses and generated scheduling logistics metrics to streamline project management
- Educated clients on best practices related to their marketing efforts across multiple channels.
- Worked closely with team members to ensure successful execution of all projects.
- Identified opportunities for collaboration between different departments or divisions when necessary.
Business Development
Nivek Security Solutions
Leesburg, Virginia
- Identified and pursued potential contract opportunities to enhance bidding strategy
- Responded to client inquiries professionally, fostering positive business relationships
- Attended conferences and learning seminars to deepen understanding of small business operations and contracting processes
- Developed, updated, & maintained company website content to support business communications
- Created spreadsheets to improve tracking inventory & reporting accuracy
Custom Framing Specialist
AC Moore Arts & Crafts
Manassas, Virginia
- Developed customized framing designs to complement and enhance original works of art
- Applied new software techniques to enhance customer visualization of final designs
- Trained new employees on framing techniques, procedures, and established practices
Photography Internship
Fortessa Tableware Solutions
Ashburn, Virginia
- Assisted in retouching photographs, ensuring alignment with project deadlines and quality standards
- Collaborated with primary photographer to enhance production workflow and gain practical experience
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Engaged with colleagues to foster a positive work environment. with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Public Relations Manager
Shepherd University Department of Contemporary Art
Shepherdstown, West Virginia
- Managed department social media accounts to promote exhibitions, contests, events, and student activities, enhancing engagement
- Designed, printed, and installed promotional materials for various events, increasing visibility and participation
- Monitored inventory of inks, chemicals, paper, and other studio supplies
- Supported students in large format printing, ensuring quality and timely completion of projects
- Configured lighting setup to enhance visual presentations, backdrops, and other equipment
Media Specialist
Girl Scouts Council of the Nations Capital
Mount Solon, Virginia
- Uploaded and organized photographs on social media platforms to increase engagement and visibility
- Captured photographs of daily events, activities, and group functions to document and enhance camp experiences
- Implemented and reinforced photo release and privacy procedures to ensure responsible sharing of images
Education
Bachelor of Fine Arts - Photography and Computer Imagery
Shepherd University
Shepherdstown, WVSkills
- Event photography
- Image editing
- Color correction
- Studio lighting
- Proficient in Adobe Creative Suite, Microsoft programs, MacBook and Windows, Administrative tasks, Project management software, professional photography equipment
- Optics and perspective
- Workflow coordination
- Project scheduling
- Client consultation
- Client relationship building
- Efficient workflow management
- Effective time management
- Creative problem solving
- Attention to detail
- Effective communication
Timeline
Lead Photographer
CACI
05.2023 - Current
Media Consultant
CACI
Business Development
Nivek Security Solutions
Custom Framing Specialist
AC Moore Arts & Crafts
Photography Internship
Fortessa Tableware Solutions
Public Relations Manager
Shepherd University Department of Contemporary Art
Media Specialist
Girl Scouts Council of the Nations Capital
Bachelor of Fine Arts - Photography and Computer Imagery
Shepherd University