Katharine White
Redding,CA
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
18
18
years of professional experience
Work History
Sales Assistant
CED - Consolidated Electrical Distributors Redding
Redding, CA
09.2022 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Processed transactions accurately while maintaining a high level of customer service.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Purchasing Agent
CED - Consolidated Electrical Distributors Fairfie
Fairfield, CA
06.2020 - 09.2022
- Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
- Streamlined purchasing processes for increased efficiency and reduced operational costs.
- Improved supplier relationships through regular communication and proactive problemsolving.
- Reduced lead times by implementing strategic inventory management practices.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Optimized inventory levels by implementing demand forecasting techniques to minimize stockouts or excess inventory situations.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Computed and created purchase orders in CEDNET to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Worked with departments to find new and better items to fulfill diverse needs.
Office Manager
O'Brien Builders
Fairfield, CA
05.2017 - 08.2018
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Coordinated special projects and managed schedules.
Public Safety Dispatcher
Suisun Police Department
Suisun, CA
11.2015 - 04.2017
- Enhanced emergency response efficiency by accurately and promptly dispatching appropriate resources to incidents.
- Reduced response times for critical incidents by maintaining clear communication channels with responding units.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Increased situational awareness for first responders with accurate and timely information relayed from callers.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Read system maps and caller information, and documented details in system.
Project Coordinator
Telstar Instruments
Concord, CA
07.2006 - 10.2015
- Streamlined project management processes by implementing new organizational tools and software.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Responded to requests for information on materials to inquiring parties.
- Recruited and oversaw personnel to achieve performance and quality targets.
Education
No Degree - Accounting And Business Management
Sacramento State University
SacramentoHigh School Diploma -
Justin Siena
Napa, CA05.2000
Skills
- Complex Problem-Solving
- Cold-calling
- Sales expertise
- Goal-Oriented
- Stock management
- Customer Needs Assessment
- Product Knowledge
- Inventory Management
- Customer Assistance
- Vendor Management
- P&L Management
- Time Management
Timeline
Sales Assistant
CED - Consolidated Electrical Distributors Redding
09.2022 - Current
Purchasing Agent
CED - Consolidated Electrical Distributors Fairfie
06.2020 - 09.2022
Office Manager
O'Brien Builders
05.2017 - 08.2018
Public Safety Dispatcher
Suisun Police Department
11.2015 - 04.2017
Project Coordinator
Telstar Instruments
07.2006 - 10.2015
No Degree - Accounting And Business Management
Sacramento State University
High School Diploma -
Justin Siena