Katharine Wright
Plymouth,United States
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Well-qualified Human Resources Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across company environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Manager
J&E Manufacturing
02.2023 - Current
- Collaborated with a team of 5 HR professionals to optimize the recruitment process, resulting in a 30% reduction in the average hiring cycle
- Streamlined HR processes, resulting in a 20% increase in efficiency and cost savings of $70,000 annually
- Implemented an employee development program that decreased staff turnover by 25% within the first year, utilizing strategic talent management and tailored training initiatives to enhance job satisfaction and professional growth
- Demonstrated ability to assume multiple roles, including strategic partner, employee advocate, change agent, facilitator, and business partner, resulting in increased organizational effectiveness
- Led talent management initiatives to identify and address talent needs across multiple business units resulting in the formation of high-performing teams with strong bench strength
- Strengthened team dynamics and fostered positive relationships through strategic business partnerships, coaching, mentoring, and development initiatives
- Implemented effective communication strategies to ensure seamless flow of information between HR department and employees, resulting in a 10% improvement in employee satisfaction
- Leads annual talent assessments, aiding in the identification of high-potential employees and supporting appropriate actions for their advancement within the company.
HR Business Partner
Foss Swim School
06.2022 - 02.2023
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Developed and delivered special events for company employees.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Implemented succession planning strategies, ensuring leadership continuity and employee growth opportunities within the organization.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions.
Director of HR & Operations
Press Gold Group
10.2020 - 06.2022
- Developed and implemented HR strategies and initiatives aligned with the overall business strategy
- Ensured legal compliance throughout the company
- Managed the recruitment and selection process of all organization personnel needs
- Maintained employee compensation plan and benefits program
- Nurtured a positive working environment
- Bridged management and employee relations by addressing demands, grievances, or other issues
- Oversaw and managed a performance appraisal system, audited current compensation/benefits plans
- Manage the tax department to ensure on-time filing and payments made to the IRS/State/Local agencies
- Managed 4-6 direct reports in overseeing client relations.
- Streamlined HR operations for increased efficiency and cost savings.
- Facilitated conflict resolution processes, fostering positive work environments and relationships among colleagues.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Structured compensation and benefits according to market conditions and budget demands.
- Collaborated with executive leadership to align HR goals with overall business objectives.
- Championed diversity and inclusion efforts, creating a more welcoming workplace culture for all employees.
- Directed payroll functions while maintaining accuracy and timeliness of all related processes.
Manager of HR & HCM/ Implementation Manager
Press Gold Group
02.2018 - 10.2020
- Implemented the new hire orientation program which improved onboarding and reduced new hire issues
- Ensure a high level of employee engagement
- Provides coaching to employees to execute quarterly performance reviews
- Organized and conducted new hire training.
Human Resource Services Specialist
Press Gold Group
09.2017 - 02.2018
- Subject matter expert on HRIS system and responsible for ensuring clients were utilizing the product to grow their business
- Vetted the iSolved HCM platform functionality
- Lead the implementation team to onboard new clients and train them in our iSolved HCM software
- Process the company payroll and payroll for 300+ companies with 1000+ employees.
Human Resource Service Coordinator
Press Gold Group
06.2017 - 09.2017
- Subject matter expert on HRIS system and responsible for ensuring clients were utilizing the product to grow their business
- Vetted the iSolved HCM platform functionality
- Lead the implementation team to onboard new clients and train them in our iSolved HCM software
- Process the company payroll and payroll for 300+ companies with 1000+ employees.
Senior General Manager
Caribou Coffee
06.2016 - 07.2017
- Managed the recruitment and selection process of store personnel needs
- Conducted all new hire training
- Developed a high-functioning workforce
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced team productivity by implementing strategic management practices and fostering a collaborative work environment.
- Ensured compliance with industry regulations and company policies by implementing stringent risk management protocols and regularly auditing internal processes.
- Boosted employee morale through recognition programs that acknowledged outstanding contributions to company success.
- Contributed to organizational planning by partnering with business leaders.
- Managed budgets responsibly, optimizing resource allocation while maintaining financial stability.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Practice Manager
Banfield Pet Hospital
06.2015 - 06.2016
- Work with Chief of Staff to maintain the look and feel of a well-run store
- Execute against plan
- Drive for results
- Hire, train, and develop employees
- Execute within budgets.
- Established policies regarding patient privacy rights; safeguarding all confidential information.
- Communicated closely with patients, ensuring medical information was kept private.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed policies and procedures for effective practice management.
Senior General Manager
Caribou Coffee
08.2011 - 06.2015
- Managed budgets responsibly, optimizing resource allocation while maintaining financial stability.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Optimized supply chain operations by identifying inefficiencies in existing processes, implementing corrective measures to streamline workflows.
- Enhanced team productivity by implementing strategic management practices and fostering a collaborative work environment.
- Ensured compliance with industry regulations and company policies by implementing stringent risk management protocols and regularly auditing internal processes.
- Maintained quality through training and coaching during daily activities.
- Championed customer-centric approaches for better service delivery, resulting in increased client retention rates and positive brand reputation.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Planned and assigned workload by delegating tasks and directing team members.
- Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Drove revenue growth with targeted marketing campaigns designed to increase brand awareness among potential customers.
Education
Bachelor's degree - Human Resource/Organizational Leadership
Rasmussen University
01.2019
Associate's Degree - Human Resource and Organizational Leadership
Rasmussen University
01.2018
Skills
- Team Building
- Time Management
- System Software
- Coaching
- Team Development
- Labor and Employment Law
- Benefits Administration
- Software Implementation
- Training
- Employee Relations
- Organizational Effectiveness
- Positive Employee Relations
- Performance Management
- Conflict Resolution
- Strategic Planning
- Leading Positive Change
- Team Leadership
- Positive Work Environment
- Engaging People
- Employment Record Verification
- Onboarding and Orientation
- Policy Improvement Recommendations
- Recordkeeping
- Performance Optimization
- Performance Management Systems
- Career Development
- Relationship Building
- Corrective Action Planning
- Employee Retention
- Recruitment
- Benefits and compensation management
- Hiring and Onboarding
- Payroll Administration
- Employee Engagement Strategies
- Accident Investigations
- Coaching and Mentoring
- Onboarding, Training, and Development
- Compliance
- Human Resource Management Software HRMS
Certification
- Employment Law Certificate, St. Cloud State University, 2023
- SHRM - Senior Certified Professional (SHRM-SCP), SHRM, 2022
Tools Technologies
- Microsoft Office
- Human Resources Information Systems (HRIS)
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- Salesforce.com
Timeline
Human Resources Manager
J&E Manufacturing
02.2023 - Current
HR Business Partner
Foss Swim School
06.2022 - 02.2023
Director of HR & Operations
Press Gold Group
10.2020 - 06.2022
Manager of HR & HCM/ Implementation Manager
Press Gold Group
02.2018 - 10.2020
Human Resource Services Specialist
Press Gold Group
09.2017 - 02.2018
Human Resource Service Coordinator
Press Gold Group
06.2017 - 09.2017
Senior General Manager
Caribou Coffee
06.2016 - 07.2017
Practice Manager
Banfield Pet Hospital
06.2015 - 06.2016
Senior General Manager
Caribou Coffee
08.2011 - 06.2015
Bachelor's degree - Human Resource/Organizational Leadership
Rasmussen University
Associate's Degree - Human Resource and Organizational Leadership
Rasmussen University
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