KATHARINE B. WINSLOW
PITTSBURGH,PA
Summary
Collaborative candidate eager to apply strong leadership and decision-making skills. Compassionate Human Resource Professional with accomplished background inspiring, motivating and leading teams to make effective decisions. Skilled at analyzing complex problems and implementing practical solutions. Strategic and committed to fostering culture of responsibility and accountability. Collaborative and committed to creating vision for future.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Allegheny County Sanitary Authority
2023.10 - Current
- Managed, monitored, and organized personnel records and statistical data to ensure accuracy and adherence to applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Managed employee leave requests in accordance with FMLA guidelines, ensuring regulatory compliance and providing necessary accommodations for staff members.
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Ensured learning initiatives were aligned with organizational goals to directly support overarching business objectives.
Benefits Consultant
UPMC
2014.02 - Current
- Assessed the qualification criteria for benefits extended to various categories such as current and former employees, new hires, retirees, and acquisitions.
- Provided support to management, recruiters, payroll, HR administrations, insurance carriers, and vendors
- Verified employees' eligibility to enroll in benefits by adhering to ERISA, ACA, COBRA, HIPAA mandates applicable to health & welfare and retirement plans.
- Implemented processes to verify the accuracy of domestic partner affidavits, court issued Qualified Medical Support Custody Orders, and life and job status changes
- Performed employer verifications for AFLAC short-term disability claims and Medicare Part B forms
- Compiled individualized Tuition Utilization Reports for HR Managers and Business Units
- Performed tuition database updates and maintenance
- Ensured seamless integration of tuition taxation data into payroll system
- Contributed to various special projects and HR initiatives.
Leave Specialist
UPMC
2019.09 - 2023.10
- Supported eight separate Business Units across the UPMC Health Services Division as a dedicated Leave Specialist.
- Closely collaborated with the Vocational and ADA accommodation teams to ensure effective coordination of job protection efforts in line with policy guidelines.
- Ensured adherence to compliance regulations for eligibility determination, notifications, approvals, and extensions.
- Evaluated various options for employee leaves, ranging from personal to accommodations, as alternatives to FMLA eligibility
- Successfully referred Workplace Accommodations to aid in employee's return to workforce
- Cultivated strong partnerships with UPMC stakeholders through consistent communication and collaborative interactions.
Contact Representative
DEPARTMENT OF TREASURY, INTERNAL REVENUE SERVICE
2012.11 - 2014.02
- Delivered high-quality phone support for administrative and authoritative tax law queries
- Resolved delinquent tax issues by analyzing taxpayers' ability to pay and negotiating installment payment agreements.
Benefits Coordinator
CARNEGIE MELLON UNIVERSITY
2011.04 - 2012.01
- Successfully managed corrective actions for plan material deficiencies, ensuring compliance with established guidelines
- Assisted in the onboarding of new employees and facilitated orientations, benefits fairs, and open enrollment for benefits.
- Processed employment termination file submissions and managed communication with offsite vendor.
- Prepared reconciliation reports for benefits manager, human resource vice-presidents, payroll, leave administrator and third-party administrators.
Reporting Analyst
THE ACADEMY SCHOOLS
2004.12 - 2011.04
- Ensured accuracy and reliability of reports utilized by school district supervisors, administrators, probation officers, and court personnel by diligently examining students' attendance records, grade reports, social assessments, psychological evaluations,and behavioral reviews along with any other relevant data.
Benefits Representative/Patient Financial Customer Service
WAHS FORMERLY ALLEGHENY UNIVERSITY HOSPITALS-WEST/AHERF
1996.10 - 1999.08
- Upheld patient confidentiality through the process of addressing hospital and physician billing inquiries
- Utilized my knowledge of health insurance plan designs, claims processing and federal legislations to provide clarity and resolutions to general inquiries and more complex calls from attorneys
- August 1997 transferred from financial services to employee benefits during transformation from an onsite hospital-based units to an offsite centralized benefits department
- Serviced over 30,000 employees administrating the terms of over 30 health and welfare benefit options, cash balance pension and 403(b) defined contribution plans
- Demonstrated professional support during a massive layoff derived from the organization's bankruptcy filing and the subsequent reorganization after being acquired by another hospital system.
Claims Examiner/Customer Service
GREAT-WEST LIFE EMPLOYEE BENEFITS
1992.06 - 1996.10
- Provided professional support to sales offices, brokers, plan administrators, and insurance plan members on a daily basis.
- Consistently went above and beyond defined service level expectations on randomly selected performance review audits, leading to special recognition
- Took on the role of auditing insurance claims processed by other customer service representatives, providing vital backup support to the senior customer service representative.
Customer Service Representative/Auditor
CIGNA/EQUICOR
1986.12 - 1992.05
- Managed claims processing for a designated Westinghouse office
- Conducted precise reviews of retirement pension calculations
- Advanced to a customer service position.
- Advanced to an auditor role.
- Evaluated paid claims for adherence to plan design and processing guidelines
- Generated in-depth reports to support the training initiatives of claim examiners.
Education
BACHELOR OF SCIENCE - Business Administration, Finance
Indiana University of Pennsylvania
Indiana, PASkills
- Human Resource Experience
- HR policies and procedures
- Proficient building of business relationship strategy
- Customer Relations
- Training and Development
- Employee Relations
- Project Management Planning
- Intuitive & Highly Adaptive
- Articulate and well-spoken
- Superior independent and collaborative worker
- UEC Hearings & HR Legal consultations
Certification
- CLMS
- HCI/UPMC sHRBP
- Human Capital Institute Strategic HR Business Partner Certification
Timeline
Human Resources Specialist
Allegheny County Sanitary Authority
2023.10 - Current
Leave Specialist
UPMC
2019.09 - 2023.10
Benefits Consultant
UPMC
2014.02 - Current
Contact Representative
DEPARTMENT OF TREASURY, INTERNAL REVENUE SERVICE
2012.11 - 2014.02
Benefits Coordinator
CARNEGIE MELLON UNIVERSITY
2011.04 - 2012.01
Reporting Analyst
THE ACADEMY SCHOOLS
2004.12 - 2011.04
Benefits Representative/Patient Financial Customer Service
WAHS FORMERLY ALLEGHENY UNIVERSITY HOSPITALS-WEST/AHERF
1996.10 - 1999.08
Claims Examiner/Customer Service
GREAT-WEST LIFE EMPLOYEE BENEFITS
1992.06 - 1996.10
Customer Service Representative/Auditor
CIGNA/EQUICOR
1986.12 - 1992.05
BACHELOR OF SCIENCE - Business Administration, Finance
Indiana University of Pennsylvania
- CLMS
- HCI/UPMC sHRBP
- Human Capital Institute Strategic HR Business Partner Certification
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