Katharyn Humphreys
Carmichael,Ca
Summary
To obtain a position that will enable to use strong organizational skills and ability to work well with people while utilizing knowledge of customer service, patient care, insurance and authorization procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Coaching Staff Member
Kids Love Soccer
11.2022 - Current
- Developed relationships with clients to provide ongoing support and encouragement.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Assisted clients in setting and achieving personal and professional goals.
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Monitored team practices to establish high level of performance.
- Offered constructive feedback to clients to help reach goals.
- Collaborated with other coaches to create and execute game plans.
- Help lead over 2-3 coaches, with classes of 10-20 children
- Utilized positive communication to encourage team and promote integrity and respect
- Cultivated interpersonal skills by building positive relationships with others.
Wine Server
Batia Vineyards
02.2022 - Current
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Oversaw successful bar service and operations to handle as many as 10-100 guests per day.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Checked guests' identification before serving alcoholic beverages.
- Coordinated wine selection and restocking for cellar with over 5-120 bottles.
- Set up wine tastings to bring in business and promote special offerings.
- Implemented new promotional strategies, dramatically increasing business.
- Directed teams to keep workstations clean and neat for professional customer appeal
- Organized routine and special event orders to keep adequate inventory for forecasted needs
Surgery Scheduling Coordinator
Northern California Orthpedic Associstes
01.2016 - 01.2019
- Managing prospective patient’s medical records, inputting and updating patient insurance information, scheduling appropriate surgical procedures from physician’s office to hospital
- Interfaces with appropriate vendor staff to ensure all necessary equipment with be on site for hospital based procedures
- Speaks with patient pre and post-surgery and addresses concerns, Provides patients with detailed information regarding test preparation, time, scheduling, medical clearance, insurance errors and any directional information needed
- Takes action in responding to questions from patient
- Effectively utilizing clinical knowledge when determine if appointment is consistent with diagnosis/indications indicated by provider
- Knowledge of ICD9/10, HCPC, CPT Coding for Orthopedics, Surgery and DME
- Customer service maintaining verbal communication between all parties
- Worked with multiple surgeons from sports medicine to podiatry including Physician assistants
- Worked with multiple hospitals in Sacramento and surrounding areas.
- Arranged pre-operative and post-operative appointments for surgical patients
- Expertly managed planning, scheduling, and coordination of outpatient procedures
- Checked patients in and out and collected payments
- Managed office bookkeeping with insurance billing and patient payments
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Prepared and processed patient referrals and transfer requests
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Performed various administrative tasks by filing, copying and faxing documents
- Conducted patient intake interviews, recording and documenting relevant information
- Placed new supply orders, managed inventory and restocked clerical spaces
- Resolved scheduling conflicts to maintain high-quality patient services
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries
- Verified insurance coverage and obtained pre-authorizations
- Educated patients about surgeries and provided treatment plan documentation
- Communicated surgery requirements to nursing teams for smooth operation delivery
- Updated patient records to reflect upcoming surgeries and medical histories
- Collated pre-operative lab and imaging results to facilitate surgery planning
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning
- Updated daily operating room calendars with accurate appointment schedules
- Obtained payments from patients and scanned identification and insurance cards
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Registered and verified patient records before triage with most up-to-date information
- Received and routed laboratory results to correct clinical staff members
- Processed medical insurance claims and payments
- Answered phone calls and messages for 6 physician 10-15 medical facility, scheduling appointments, and handling patient inquiries
- Coordinated with facilities to set up surgeries for Orthopedic Surgeons
Admin Representative/sr Assistant
CVS - Coram Alternate Site Services
01.2010 - 01.2015
- Case management for on-going patients accounts for state of Washington, Worked daily reports for any on-going or billing issues to clean in clean out environment, Kept open communication with branches, coworkers, case managers, and insurance carriers as well as patients, , knowledge of HCPCS, ICD-9, Home infusion drugs and authorization process
- Maintained patient’s electronic charts, prescriptions, insurance authorizations and upkeep with current information.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
- Worked effectively in fast-paced environments
- Worked well in a team setting, providing support and guidance
- Self-motivated, with a strong sense of personal responsibility
Authorization Specialist
Chartwell UC Davis
01.2008 - 01.2010
- Primary patient contact to coordinate home deliveries of infusion, enteral and respiratory DME therapies, Communicated with patient’s caregivers, physicians, nursing staff and other agencies as needed to determine specific patient supply needs and monitor inventory in home
- Maintained patient electronic charts, Verified insurance, authorizations and HCPC/ICD9 codes
- Cross trained as intake coordinator, Duties included new referrals, verifying insurance coverage and processing and documenting patient charts
- Scheduled appointments with applicants to gather information and explain benefits processes.
Presentation Manager
Pet Smart
01.2005 - 01.2008
- Interviewed, hired, trained, maintained and disciplined staff as needed per company policy, Implemented required operational procedures
- Maintained product knowledge to assist customers on making decisions regarding their pet care needs
- Met or exceeded monthly financial goals.
- Monitored and replenished display inventory and restructured according to available stock
- Collaborated with store managers to determine best placement for merchandise displays
- Organized store merchandise racks by size, style, and color
- Created visual displays to highlight new and featured products
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Promoted seasonal products and trends to move stock and prepare for incoming inventory
- Developed merchandising strategy to efficiently move overstock
- Proposed new ideas and concepts to enhance merchandise displays
- Developed visual merchandising plans and strategies to promote store offerings
Education
BS - Criminal Justice and Political Science
CSU, Sacramento
Sacramento, CA2008
Associates Degrees - Math & Science, Arts & Humanities, General Education and photography
Napa Valley College
Napa, CA05.2003
Diploma - General Education
Napa High School
Napa, CA06.2001
Skills
- Proficient Microsoft office, Patient records , Electronic records, ECIN, EMR, CPR, E-Management, Athena,
- Responsible for managing reports with high of $200,000
- Reduced amount of un-collected monies to from below $7000 in month, keeping reports at 5% ratio
- Ability to cope with ambiguous and changing environments
- Ability to plan and organize work to consistently accomplish company objectives and meet scheduled deadlines, Ability to work effectively and maintain expected productivity on ongoing basis,
- Gives high priority to client satisfaction and anticipates client’s needs
- Motivational Leadership, Team Analysis
- Safety Awareness
- Microsoft Office
- Customer Experience
- Store Operations
- Skilled in Microsoft Office
- Reliable and Responsible
- Strategic Planning
Timeline
Coaching Staff Member
Kids Love Soccer
11.2022 - Current
Wine Server
Batia Vineyards
02.2022 - Current
Surgery Scheduling Coordinator
Northern California Orthpedic Associstes
01.2016 - 01.2019
Admin Representative/sr Assistant
CVS - Coram Alternate Site Services
01.2010 - 01.2015
Authorization Specialist
Chartwell UC Davis
01.2008 - 01.2010
Presentation Manager
Pet Smart
01.2005 - 01.2008
BS - Criminal Justice and Political Science
CSU, Sacramento
Associates Degrees - Math & Science, Arts & Humanities, General Education and photography
Napa Valley College
Diploma - General Education
Napa High School
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