Overview
Work History
Education
Timeline
Generic

Kathe Billings

Sequim,WA

Overview

28
28
years of professional experience

Work History

DIAGNOSTIC IMAGING SERVICE REPRESENTATIVE 11

OLYMPIC MEDICAL CENTER
01.2017 - Current
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Accepted payments and updated accounts with latest information.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Scheduled appointment to resolve more complex issues.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
  • Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.

BEAUTY STYLIST

NORDSTROM
12.1997 - 06.2015
  • Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Expanded service offerings by learning new skills such as makeup application, facial treatments, and nail care techniques.
  • Mentored junior stylists to improve their skill set and grow within the company successfully.
  • Developed long-lasting relationships with clients through attentive listening and genuine interest in their needs.
  • Attended industry workshops and seminars to stay current with the latest trends in beauty and styling techniques.
  • Collaborated with fellow stylists on special events, delivering outstanding group transformations.
  • Delivered high-quality results under tight deadlines during peak hours or special events at the salon.
  • Offered comprehensive consultations to assess each client''s unique needs, preferences, lifestyle factors before devising tailored beauty solutions.
  • Ensured a clean and sanitary workstation according to industry standards, promoting a safe environment for both staff and clients.
  • Contributed to a positive work environment by supporting team members in achieving both individual and collective goals.
  • Streamlined appointment scheduling process, improving overall customer experience.
  • Adapted quickly to evolving client requests during appointments, demonstrating versatility and creativity in styling techniques.
  • Maintained a loyal clientele base through consistent quality service and strong interpersonal skills.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed loyal following of clients by providing high-quality services.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Increased revenue through effective customer service and inventory management.
  • Trained new cosmetologists on makeup and skincare products and techniques.

Education

LAKE WASHINGTON HIGH SCHOOL
Kirkland, WA

Timeline

DIAGNOSTIC IMAGING SERVICE REPRESENTATIVE 11

OLYMPIC MEDICAL CENTER
01.2017 - Current

BEAUTY STYLIST

NORDSTROM
12.1997 - 06.2015

LAKE WASHINGTON HIGH SCHOOL

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Kathe Billings