Kathe Cheney, Supervising CAM
Las Vegas,NV
Summary
I hold a supervising community manager license in the Nevada and excel in organizational restructure and enhancing customer retention. Leveraging expertise in budget analysis and a knack for fostering strong relationships, I drive operational excellence and team development, ensuring projects surpass goals with outstanding quality management.
Overview
10
10
years of professional experience
Work History
High Rise General Manager
First Service Residential
Las Vegas, Nevada
06.2023 - Current
- Manages and supervises the day to day activities of an assigned property as required by the Board of Directors
- Manage employees also assigned to property.
- Responsible for consistently adhering to and perpetuating the mission and vision of the association
- Ensure all civil codes and legal document requirements are met and the association remains in compliance
- Manage BOD, Homeowner and Community relations
- Attend all client meetings, including committee meetings as appropriate
- Create BOD agenda and packets in accordance with company procedures
- Responsible for all BOD meeting follow-up, minutes and correspondence
- Responsible for Association fiscal management including financial statement review and comprehension
- Create and consistently update and supervise building engineer(s) regarding appropriate maintenance and procedural manuals and conduct regular site inspections
- Manage association insurance coverage and needs, ensuring adequate and consistent coverage
- Foster team building among all associates involved with a community
- Manage vendor relations
- Manage all special projects
- Manage bid process, review bid spec proposals and comparison spreadsheets, and make board recommendations as appropriate
- Educate association board on legislative updates that impact the association
- Attend and exhibit leadership at association functions
Regional Director of Community Management
Terra West Management Services
Las Vegas, Nevada
05.2022 - 06.2023
- Monitor staff to ensure that performance deliverables are provided in a timely manner and staff work is completed in conformance with departmental policies and procedures
- Train, mentor and counsel employees
- Focus on quality assurance with clients within Region, serving as additional layer of support to Community Managers, Administrative Personnel and Board of Directors, Committee Members, Homeowners and Vendors
- Contribute to the development and refinement of the Company's vision and strategy
- Support the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long-term profitability
- Assist in developing, recommending and evaluating new business opportunities
- Liaise with other executive team members on the implementation of the company's strategic and operational plans
- Monitor Community Management Division's compliance with NRS 116 and all Federal, State and local laws, and communities' governing documents
- Build and maintain excellent relationships with colleagues and clients
- Maintain and develop organizational culture, values and reputation in its markets and with all staff, customers, suppliers, partners and regulatory/official bodies
- Proactively develop and improve products and services
- Ability to discuss strategic and sensitive issues
- Protect organization's value by keeping information confidential
- Review marketing strategies and coordinate actions to influence the market
- Support marketing activities, including trade shows, mailings, etc
- Build market position by locating, developing, defining, negotiating and closing business relationships
- Resolve client issues as requested
- Keep informed and make Board Members aware of all Federal, State and Local legislation
- Arrange for Board orientation/training as needed
- Manage a portfolio of assigned properties in accordance with applicable state law, as assigned
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
- Self-development and continuing personal development
On-Site General Manager - Vizcaya at the Trails
Associa Nevada South
Las Vegas, Nevada
02.2018 - 05.2022
- Ensure Community is in compliance with all applicable statutes and regulations
- Manage day to day operations of the Community
- Ensure all common areas and amenities are safe and in optimal working condition, including pools, hot tubs, gym, clubhouse, movie theater, parks and dog runs
- Monthly compliance inspections
- Ensure the community is adhering to policy and state statutes
- Build and maintain a cohesive relationship between board members, staff and management
- Keep informed and make Board Members aware of all Federal, State and Local legislation
- Arrange for Board orientation/training as needed
- Work with the Board of Directors to enhance the community through innovative ideas
- Attend monthly and quarterly meetings with the Board of Directors
- All administrative tasks; drafting minutes, policy's, email communications, E-Blasts, newsletters, meeting packages, communication with vendors….
- Etc
- Arrange Community Events
Portfolio Community Manager
Terra West Management Services
Las Vegas, Nevada
11.2016 - 02.2018
- Managed a portfolio of 13 communities, including condominiums, single family homes and business parks
- Manage day to day operations of the Community's
- Time Management and Multitasking
- Maintained on-going working knowledge of NRS 116, NRS 116A, NAC 116 and NAC 116A and industry best practices
- Attend monthly and quarterly meetings with the Board of Directors
- All administrative tasks; drafting minutes, policy's, email communications, E-Blasts, newsletters, meeting packages, communication with vendors….
- Etc
- Monthly compliance inspections
- Ensure the community is adhering to policy and state statutes
Portfolio Community Manager
Eugene Burger Management
Las Vegas, Nevada
07.2016 - 11.2016
Portfolio Community Manager/Social Media Marketing
HOA Management
Las Vegas, Nevada
05.2016 - 07.2016
On-Site Community Manager
Level Community Management
Las Vegas, Nevada
08.2015 - 05.2016
Executive Admin Assistant
Ideal Community Management
Las Vegas, Nevada
04.2015 - 08.2015
Education
Financial Training Course -
01.2021
Community Management Course -
UNLV
08-2015
Skills
- Staff motivation
- Organizational restructure and change
- Team oversight
- Expense control
- Profit and loss
- Relationship building
- Team training and development
- Vendor sourcing
- Budget development
- Workflow planning
- Goal setting
- Budget analysis
- Vendor negotiations
- Operations oversight
- Customer experiences
- Risk management
- Problem resolution
- Project management
- Team player
- Quality management
- Customer retention
Timeline
High Rise General Manager
First Service Residential
06.2023 - Current
Regional Director of Community Management
Terra West Management Services
05.2022 - 06.2023
On-Site General Manager - Vizcaya at the Trails
Associa Nevada South
02.2018 - 05.2022
Portfolio Community Manager
Terra West Management Services
11.2016 - 02.2018
Portfolio Community Manager
Eugene Burger Management
07.2016 - 11.2016
Portfolio Community Manager/Social Media Marketing
HOA Management
05.2016 - 07.2016
On-Site Community Manager
Level Community Management
08.2015 - 05.2016
Executive Admin Assistant
Ideal Community Management
04.2015 - 08.2015
Financial Training Course -
Community Management Course -
UNLV
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