Summary
Overview
Work History
Education
Skills
Timeline
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Shalonda Douglas

Memphis,TN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I’m an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Team Lead

Electrolux
04.2015 - 06.2022
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Attend and assist with start up meetings to share information, discuss daily plans, and staffing needs.
  • Utilize hand held tools to assemble products.
  • Verify components on daily zone reports and notify area leads of any discrepancies.
  • High level of communication with Scheduler/ Materials Team to reconcile inventory discrepancies

Customer Service

Peabody Place
08.2012 - 06.2014
  • Counted and recorded number of tickets collected.
  • Prepared operational reports and records.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Managed informational kiosks and display of event signs and poster.

Assembler

Lifetime Industries
06.2003 - 07.2012
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Followed outlined specifications to implement assembly plans.

Education

Diploma -

George Washington Carver High
Memphis, TN

Skills

  • Industrial Manufacturing
  • Product Packaging
  • Assembly and Production
  • Safe Equipment Operation
  • 5S Methodology
  • Customer Service and Assistance
  • PPE Compliance
  • Verbal and Written Communication

Timeline

Team Lead

Electrolux
04.2015 - 06.2022

Customer Service

Peabody Place
08.2012 - 06.2014

Assembler

Lifetime Industries
06.2003 - 07.2012

Diploma -

George Washington Carver High

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Shalonda Douglas