- Martial Arts
- DIY and Home Improvement
- Watching Movies and TV Shows
- Animal Care
Katheine Rogers
Laurel,MD
Summary
Dynamic manager with a proven track record at Kat Kitchen & Company, excelling in customer service and team leadership. Enhanced operational efficiency through effective training and streamlined processes, driving repeat business. Skilled in decision-making and relationship building, I foster a positive environment that prioritizes guest satisfaction and staff development.
Overview
27
27
years of professional experience
Work History
Manager
Kat Kitchen & Company Restaurant
11.2023 - 09.2024
- Supervised daily operations ensuring high-quality service and guest satisfaction.
- Trained and mentored staff on restaurant policies and customer service standards.
- Collaborated with kitchen staff to streamline food preparation processes.
- Implemented inventory management practices to reduce waste and control costs.
Waitress
Dominic Italian Grille
05.2020 - 12.2022
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Collaborated with kitchen staff to fulfill customer requests efficiently.
- Managed multiple tables while maintaining attention to detail and quality standards.
- Trained new staff on menu knowledge and service protocols to enhance team performance.
- Resolved customer complaints swiftly, fostering positive dining experiences and repeat business.
- Conducted daily cash handling and reconciled payments accurately at shift end.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitstaff Leader
Tubby's Diner
06.1997 - 02.2020
- Supervised daily operations of waitstaff, ensuring high service standards and customer satisfaction.
- Trained and mentored new staff on menu knowledge and service protocols.
- Developed staff schedules to optimize workflow and meet peak demand times.
- Conducted regular performance evaluations, providing constructive feedback for improvement.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Streamlined communication between kitchen and waitstaff to improve order accuracy.
- Led team meetings to discuss service strategies and share best practices for efficiency.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Drove repeat business from loyal customers thanks to attentive service that went above-and-beyond expectations.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
No Degree - Counseling Psychology
Mongomey College
RockvilleSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Relationship building
Interests
Timeline
Manager
Kat Kitchen & Company Restaurant
11.2023 - 09.2024
Waitress
Dominic Italian Grille
05.2020 - 12.2022
Waitstaff Leader
Tubby's Diner
06.1997 - 02.2020
No Degree - Counseling Psychology
Mongomey College