Kathelin Moran
Cape Coral,FL
Summary
Dynamic Floor Technician with extensive experience at Lee Memorial Hospital, excelling in cleaning and sanitation. Proven ability to enhance workplace safety and efficiency through effective training and collaboration. Skilled in chemical handling and floor maintenance, contributing to a pristine environment that supports patient care and operational excellence.
Professional technician with solid track record in floor care and maintenance. Known for delivering high-quality results and ensuring pristine conditions in various facilities. Highly collaborative and adaptable to changing needs, bringing strong attention to detail and reliability to every task.
Overview
7
7
years of professional experience
Work History
Floor Technician
Lee Memorial Hospital
01.2024 - Current
- Operated floor cleaning equipment to maintain cleanliness and hygiene standards throughout hospital facilities.
- Conducted routine inspections of floors and surfaces to identify maintenance needs and ensure safety compliance.
- Collaborated with healthcare staff to schedule cleaning operations without disrupting patient care activities.
- Trained new staff on proper cleaning techniques, safety protocols, and equipment usage for efficient workflow.
- Assisted in emergency response efforts by promptly addressing spills and hazards to maintain a safe environment.
- Participated in departmental meetings to provide feedback on operational processes and suggest improvements for efficiency.
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Contributed to a positive working environment by collaborating closely with colleagues and assisting them when needed.
- Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
Lead Supervisor
Lee Memorial Hospital
01.2024 - Current
- Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
- Mentored and trained new staff on best practices and hospital protocols.
- Implemented workflow improvements to enhance patient care efficiency.
- Coordinated departmental meetings to align team objectives with organizational goals.
- Supervised night operations, ensuring adherence to safety protocols and operational efficiency.
- Managed team schedules, optimizing labor resources for peak productivity during night shifts.
- Trained and mentored new staff, enhancing team performance and skill development.
- Implemented process improvements, reducing downtime and promoting workflow efficiency.
- Conducted regular inspections of equipment, ensuring reliability and compliance with maintenance standards.
Housekeeper
Lee Memorial Hospital
02.2023 - Current
- Maintained cleanliness and sanitation standards across patient rooms and common areas.
- Utilized cleaning chemicals and equipment safely in compliance with health regulations.
- Organized and restocked cleaning supplies to ensure operational efficiency.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
Assistant Manager
Kia Dealership
03.2021 - 02.2023
- Led team in developing operational strategies to enhance customer satisfaction and streamline processes.
- Mentored junior staff, fostering professional growth and improving team performance through targeted training sessions.
- Implemented new inventory management system, increasing accuracy in stock levels and reducing discrepancies.
- Analyzed sales data to identify trends, driving strategic decisions that improved product placement and promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Head Cashier
7-11 Convenience Store
04.2019 - 02.2021
- Supervised cash handling operations, ensuring compliance with company policies and procedures.
- Trained and mentored new cashiers, enhancing team efficiency and customer service skills.
- Implemented inventory control measures, reducing discrepancies in cash drawer balances.
- Coordinated daily cash flow management, optimizing register operations during peak hours.
- Resolved customer inquiries and issues promptly, improving overall customer satisfaction ratings.
- Streamlined checkout processes, contributing to reduced wait times for customers during busy periods.
- Developed training materials for cashier onboarding programs, facilitating quicker integration into the team.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
Assistant Store Manager
Little Caesars Pizza
08.2018 - 10.2019
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Trained and mentored new team members to enhance service quality and efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Monitored customer feedback, addressing concerns promptly to improve satisfaction rates.
- Led team meetings to communicate goals, expectations, and performance updates effectively.
- Enhanced operational workflows by streamlining processes, resulting in improved productivity.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Booker T. Washington Senior High School
Miami, FL05-2012
Skills
- Safety procedures
- Cleaning and sanitation
- Floor buffing
- Workplace safety
- Chemical handling
- Floor stripping
- Equipment operation
- Spot treatment
- Tile maintenance
- Carpet cleaning
- Sanitization methods
- Odor control
- Stain removal
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Floor Technician
Lee Memorial Hospital
01.2024 - Current
Lead Supervisor
Lee Memorial Hospital
01.2024 - Current
Housekeeper
Lee Memorial Hospital
02.2023 - Current
Assistant Manager
Kia Dealership
03.2021 - 02.2023
Head Cashier
7-11 Convenience Store
04.2019 - 02.2021
Assistant Store Manager
Little Caesars Pizza
08.2018 - 10.2019
High School Diploma -
Booker T. Washington Senior High School