Katheline Peña
Quincy,MA
Summary
Experienced Administrative Coordinator with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Tufts Medical Center
10.2022 - Current
- Provide high-level administrative support to neuro-ophthalmologists and departmental staff in a busy clinical setting.
- Coordinate all patient-physician interactions, managing communications across phone, email, and in-person channels.
- Maintain accurate medical records in compliance with HIPAA and hospital regulations.
- Manage physician schedules, prioritizing urgent care needs and optimizing appointment availability.
- Support departmental operations by improving workflow and ensuring consistent patient follow-up.
Administrative Coordinator
Beth Israel Deaconess Medical Center
04.2020 - 10.2022
- Acted as a key liaison for patient services, increasing satisfaction and reducing delays in care.
- Scheduled cataract surgeries and managed follow-up care appointments, contributing to improved operational flow.
- Oversaw the clinical and administrative calendar of the Ophthalmology Chief.
- Coordinated interview logistics for physicians.
- Maintained databases and responded to inquiries related to referrals and insurance.
Office Manager
Fagan Center for Audiology
04.2016 - 02.2020
- Directed front-office operations for a medical practice with 900+ active patients.
Managed insurance verifications, and patient records with attention to accuracy and compliance. - Volunteered in the Dominican Republic as a medical translator and dispenser assistant, enhancing outreach initiatives.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Awarded the “Outstanding First Impression Award” for excellent customer service.
Event Coordinator /Receptionist Administrator
Barclays
09.2014 - 04.2016
- Coordinated all aspects of internal and external events, ensuring seamless execution from planning through completion.
- Handled administrative tasks including catering, conference room bookings, and guest relations.
- Collaborated with senior leaders and vendors to maintain budgets and meet tight deadlines.
- Demonstrated strong multitasking and problem-solving skills while managing simultaneous events.
Education
Hospitality Administration And Management
New York City College of Technology
Brooklyn, NY06-2010
Skills
- Office Administration
- Calendar Management
- File Management
- Written Communication
- Proficiency in Microsoft Office and CRM Systems
- Healthcare Operations
Certification
Community Emergency Response Team (CERT)
Languages
Spanish
Native or Bilingual
Timeline
Administrative Coordinator
Tufts Medical Center
10.2022 - Current
Administrative Coordinator
Beth Israel Deaconess Medical Center
04.2020 - 10.2022
Office Manager
Fagan Center for Audiology
04.2016 - 02.2020
Event Coordinator /Receptionist Administrator
Barclays
09.2014 - 04.2016
Hospitality Administration And Management
New York City College of Technology
Similar Profiles
Empress JonesEmpress Jones
Clinical Care Technician at Tufts Medical CenterClinical Care Technician at Tufts Medical Center
Khadija El AmraniKhadija El Amrani
Formula Technician at Tufts Medical CenterFormula Technician at Tufts Medical Center
Jo Ann LoiselleJo Ann Loiselle
NICU RN at Tufts Medical CenterNICU RN at Tufts Medical Center
Anne MahoneyAnne Mahoney
Assistant Town Administrator at Town of Holbrook, MAAssistant Town Administrator at Town of Holbrook, MA
THOMAS PEREZTHOMAS PEREZ
National Sales Manager, Team Leader at Street CommunicationNational Sales Manager, Team Leader at Street Communication