KATHELYN DASILVA
Lynnwood,WA
Summary
A dedicated professional with a proven track record in managing, adept at leveraging transferable skills such as communication, and leadership. Seeking to transition into a job that will constantly teach me new things. Passionate about learning and growing through that knowledge, eager to apply my expertise and learn new industry-specific knowledge to excel in this new endeavor.
Overview
4
4
years of professional experience
Work History
Happy Lemon Seattle Manager and Senior Barista
Happy Lemon
10.2020 - Current
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Molly Moons Ice Cream - Shift Supervisor
Molly Moons Ice Cream
05.2023 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
- Responded to and resolved customer questions and concerns.
Starbucks Supervisor
Starbucks
09.2021 - 03.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity.
Education
DTA Of Applied Sciences -
Cascadia College
05.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Molly Moons Ice Cream - Shift Supervisor
Molly Moons Ice Cream
05.2023 - 12.2023
Starbucks Supervisor
Starbucks
09.2021 - 03.2022
Happy Lemon Seattle Manager and Senior Barista
Happy Lemon
10.2020 - Current
DTA Of Applied Sciences -
Cascadia College
Similar Profiles
May Phyu SinMay Phyu Sin
Barista, Cashier, Kitchen Staff at Happy LemonBarista, Cashier, Kitchen Staff at Happy Lemon
Osacr XieOsacr Xie
Waiter at Happy LemonWaiter at Happy Lemon
Hayden YoungHayden Young
Boba Barista at Happy LemonBoba Barista at Happy Lemon