Kathelyn Desmangles
Queens Village
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
University of Mount Saint Vincent
New York
11.2023 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Sales Associate
Rookies USA
New York
02.2021 - 04.2022
- Upsold additional items based on customer interests and needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers and provided exceptional customer service.
- Collected payments and provided accurate change.
SYEP Employee
Hudson Guild
New York
06.2018 - 08.2020
- Promoted teamwork among the group by leading team building exercises.
- Arranged for and assisted children with snacks and meals.
- Monitored student behavior and addressed any disciplinary issues as needed.
- Assisted in organizing and facilitating summer camp activities for children.
Education
Bachelor of Science - Business Administration Concentration Healthcare
University of Mount Saint Vincent
6301 Riverdale Ave Bronx, NY 1047106-2026
High School Diploma -
Saint George Academy
215 E 6th St, New York, NY 1000306-2022
Skills
- Customer service
- Communication skills
- Multitasking and prioritization
- Transaction processing
- Computer skills
- Cash handling
- Inventory stocking
- Pos systems
- Interpersonal skills
Languages
creole
Professional
Spanish
Limited
Timeline
Customer Service Representative
University of Mount Saint Vincent
11.2023 - Current
Sales Associate
Rookies USA
02.2021 - 04.2022
SYEP Employee
Hudson Guild
06.2018 - 08.2020
Bachelor of Science - Business Administration Concentration Healthcare
University of Mount Saint Vincent
High School Diploma -
Saint George Academy
Similar Profiles
Melanie AriasMelanie Arias
Student Nurse at University of Mount Saint VincentStudent Nurse at University of Mount Saint Vincent
Marcos CastroMarcos Castro
Clerical Services at University of Mount Saint VincentClerical Services at University of Mount Saint Vincent
EMMANUELLA TETTEHEMMANUELLA TETTEH
Resident Assistant at University of Mount Saint VincentResident Assistant at University of Mount Saint Vincent
Azaleia GriffinAzaleia Griffin
Psychotherapist at AthenaPsychPsychotherapist at AthenaPsych
Kizzy Dinelle SpringerKizzy Dinelle Springer
Primary Counselor at OutreachPrimary Counselor at Outreach