Kathelyn Denisse Moronta Collado
Winthrop,MA
Summary
Over 10 years of experience in customer service, demonstrating a strong work ethic and exceptional interpersonal skills. Proven ability to resolve customer issues efficiently and enhance satisfaction levels. Recognized for building lasting relationships with clients and fostering a positive service environment.
Overview
11
11
years of professional experience
Work History
Hotel Manager
Palmetto Hotel
Santiago
04.2020 - Current
- Developed targeted marketing strategies that effectively promoted hotel services and events, enhancing guest engagement.
- Resolved guest complaints promptly to enhance overall experience. professionally and efficiently.
- Conducted regular inspections of property interiors and exteriors, identifying and addressing maintenance issues to ensure guest satisfaction.
- Maintained high standards of quality control, hygiene, health and safety.
- Provided training to staff in customer service, safety, and other topics related to the hospitality industry.
- Managed recruiting processes to attract and hire qualified candidates, streamlining interview and onboarding procedures.
- Assisted guests at check-in, providing information on various services within hotel.
- Monitor inventory levels for supplies and amenities to maintain availability.
- Negotiated rates with corporate entities related to extended stay contracts.
Manager, Sales and Customer Support
Frangipani
Miami, FL
08.2017 - 01.2020
- Managed inventory levels to maintain product availability for customer orders and requests, supporting sales goals.
- Facilitated training sessions for new employees, improving their skills and integration into the team.
- Conducted daily store operations, overseeing opening, closing procedures, and cash handling to ensure smooth transactions.
Customer Service Representative
H&M
Miami, FL
05.2016 - 06.2017
- Resolved customer complaints with empathy, ensuring positive experiences and customer retention.
- Recommended additional products or services based on customer needs, enhancing sales opportunities.
- Processed transactions accurately at the point of sale.
- Maintained store presentation and organized merchandise displays.
- Monitored inventory levels and restocked shelves to maintain product availability and presentation.
Customer Service Representative
Forever 21
Sunrise, FL
03.2015 - 03.2016
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained store presentation and organized merchandise displays.
- Collaborated with team members to ensure smooth store operations.
Education
Some College (No Degree) - Visual Merchandising
Miami International University of Art And Design
Miami, FLSkills
- Brand marketing
- Customer relationship management
- Guest relations
- Staff training
- Strategic planning
- Bilingual English Spanish
- Microsoft Office
Timeline
Hotel Manager
Palmetto Hotel
04.2020 - Current
Manager, Sales and Customer Support
Frangipani
08.2017 - 01.2020
Customer Service Representative
H&M
05.2016 - 06.2017
Customer Service Representative
Forever 21
03.2015 - 03.2016
Some College (No Degree) - Visual Merchandising
Miami International University of Art And Design