Summary

Overview

Work History

Education

Skills

Languages

Timeline

Kathelyne Dena

Phoenix,AZ

Summary

Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Smoothly monitors security and serves diverse customer needs.

Overview

1

1

year of professional experience

Work History

Customer Service

Exclusivo Reception Hall

Phoenix, AZ

05.2023 - Current

Attended to customer service issues.
Emphasized fast, friendly customer service.
Developed customer service procedures, policies and standards for customer service department.
Provided quality customer service and represented company.
Assisted customers and provided excellent customer service.
Developed and maintained exceptional customer service standards.
Quickly responded to customer service issues and inquiries.
Facilitated sales through outstanding customer service and satisfaction.
Collected trash from floors within hallways, bathrooms and work areas.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Accepted and processed credit and cash payments, making correct change from cash register drawer.
Verified and recorded cash totals from daily receipts.
Maintained accurate records of all transactions processed throughout the day.

Education

High School Diploma -

Arcadia High School

Phoenix, AZ

Skills

Quality Control
Customer Service
Needs Assessment
Account Management

Direct Sales
Time Management
Product Recommendations

Languages

English

Professional

Spanish

Professional

Timeline

Customer Service

Exclusivo Reception Hall

05.2023 - Current

High School Diploma -

Arcadia High School