Katherene Noe
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2020 - Current
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Established operational objectives and work plans and delegated assignments to partners.
- Completed store opening and closing procedures and balanced tills.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Assistant Manager
HMSHost Starbucks
05.2018 - 03.2020
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Reviewed sales and gross profit report to assess company efficiency.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strong working relationships with staff, fostering a positive work environment.
Call Center Representative
GC Services Call Center
11.2017 - 03.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Call Center Representative
Alorica
01.2017 - 09.2017
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Ysleta High School
El Paso, TX06.2016
Skills
- Flexible Schedule
- Customer Service
- Inventory Assessment
- Schedule Management
- Complaint resolution
- Team Leadership
- Employee Training
Timeline
Shift Supervisor
Starbucks
09.2020 - Current
Assistant Manager
HMSHost Starbucks
05.2018 - 03.2020
Call Center Representative
GC Services Call Center
11.2017 - 03.2018
Call Center Representative
Alorica
01.2017 - 09.2017
High School Diploma -
Ysleta High School
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