Katherenn Baker
Staten Island
Summary
Demonstrated ability to provide excellent customer service in a fast-paced environment. Almost ten years of customer service/patient care experience in total. Effective at managing guest interactions and ensuring satisfaction. Familiarity with food safety guidelines, and hold active certification in Basic Life Support.
Overview
5
5
years of professional experience
Work History
Echo Vascular Sonographer
New York Heart and Medical
Brooklyn
07.2024 - Current
- Provided excellent patient care by communicating with patients to ensure comfort and understanding of exam procedures, setting up exam room adhering to proper sanitization and sterilization practices, laying out towels, gowns and adjusting temperature in room, by following up with the patient, and scheduling appointments on eclinicalworks.
- Collaborated with other healthcare professionals to ensure smooth operation in the workplace.
- Performed echo and vascular protocols.
FOH Team Member/Team Captain
The Lawn Club
New York
11.2023 - 05.2024
- Welcomed each patron warmly, engaged guests to learn how to best serve needs.
- Managed waitlist and communicated wait times accurately to guests. Gave ten minute notices to patrons on lawns as courtesy, and as stated in company policy.
- Looked for ways to serve without direction and regularly pitched in by directing patrons to their assigned lawns, setting games on lawns and clearing spaces for new guests, assisting with serving, taking phone calls and resolving conflicts during busy times.
- Worked through Grand Opening.
Direct Support Professional
Braverhood
Brooklyn
03.2023 - 09.2023
- Supported children with diverse needs in daily activities such as laundry, cooking, cleaning, fine motor skills such as writing, exercise, basic safety and awareness, management of emotions and other social skills to foster independence, confidence, and skill development. Often received positive feedback about clients newfound capabilities and independence.
- Enhanced client well-being through personalized care plans and consistent support.
- Resolved challenges by adapting strategies, leading to improved client satisfaction.
- Facilitated communication between clients and families, strengthening relationships.
Home Health Aide
Anchor Health Home Care
Brooklyn
12.2021 - 03.2023
- Worked with patients with diverse needs to provide exceptional home care. Assisted with daily tasks and provided services such as cooking, toileting, bathing, dressing, grocery shopping, cleaning, and stimulating activities such as writing, reading, play and exercise. Often received positive feedback on clients newfound capabilities and independence.
- Provided emotional support, fostering a compassionate environment for patients and families.
- Resolved challenges by adapting strategies, leading to improved client satisfaction.
Home Health Aide
Ideal Home Health
Brooklyn
07.2021 - 10.2021
- Practiced effective communication and provided exceptional service to patients of all ages with diverse needs. Assisted with daily tasks such as cooking, toileting, bathing, dressing, grocery shopping, cleaning and stimulating activities such as writing, reading, play and exercise.
- Monitored vital signs, ensuring timely medical interventions and improved patient outcomes.
- Provided emotional support, fostering a compassionate environment for patients and families.
Customer Service Cashier Server and Game Master
Shipwrecked Brooklyn
Brooklyn
03.2021 - 10.2021
- Worked register, golf course, and kitchen.
- Verified, booked, and corrected reservations on POS system.
- Opened tabs for alcoholic beverages and food items. Prepared food and drink items abiding by food safety regulations, ensuring they were accurate, and served food and drink orders.
- When Game Master, ensured memorable and personalized experiences for our guests by setting up escape rooms, acting as host, guiding them through challenges and gauging their need for assistance in the form of helpful hints.
- Worked through Grand Re-Opening after the pandemic.
Hospitality Team Member and Server
P.F. Changs Team Member
New York
11.2020 - 06.2021
- Provided exceptional and personable customer service at busy fine dining restaurant through Grand Opening and beyond.
- Acted as team player and practiced effective communication in order to ensure smooth operations within the restaurant environment.
- Took orders from customers accurately and in a timely manner. Served orders to customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Associate of Science - Diagnostic Medical Sonography
City College
Hollywood, FL01-2024
Certificate of Completion - Diagnostic Medical Sonography
Center For Allied Health Education
Brooklyn, NY 01-2024
Skills
- Basic Life Support
- Customer service
- Hospitality and Communication
- Money handling
- Food Safety
- Serving
Timeline
Echo Vascular Sonographer
New York Heart and Medical
07.2024 - Current
FOH Team Member/Team Captain
The Lawn Club
11.2023 - 05.2024
Direct Support Professional
Braverhood
03.2023 - 09.2023
Home Health Aide
Anchor Health Home Care
12.2021 - 03.2023
Home Health Aide
Ideal Home Health
07.2021 - 10.2021
Customer Service Cashier Server and Game Master
Shipwrecked Brooklyn
03.2021 - 10.2021
Hospitality Team Member and Server
P.F. Changs Team Member
11.2020 - 06.2021
Associate of Science - Diagnostic Medical Sonography
City College
Certificate of Completion - Diagnostic Medical Sonography
Center For Allied Health Education