Katherin Alba
Franklin Square,NY
Summary
Experienced Computer Systems Analyst with a proven track record in analyzing and improving computer systems for efficiency and effectiveness. Proficient in evaluating user needs, designing solutions, and implementing software and hardware upgrades. Skilled in conducting system audits, troubleshooting issues, and recommending improvements to enhance performance and security.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. HRIS & Compensation Generalist
The New York Racing Association, Inc.
Ozone Park, NY
04.2023 - Current
- Evaluated vendor proposals against established criteria before awarding contracts.
- Managed multiple projects simultaneously while maintaining deadlines and budgets.
- Maintained security access for all personnel records in accordance with company policies and procedures.
- Troubleshot system issues related to data entry and processing.
- Generated ad hoc reports as requested by management team or other departments.
- Performed data analysis to identify trends or discrepancies in employee data.
- Developed and maintained HRIS tables, queries, reports, interfaces, and data integrity.
- Researched potential vendors for software products that could be integrated into existing HR systems.
- Conducted audits of existing databases to ensure accuracy and completeness of data.
- Participated in testing activities prior to releasing new functionality or updates into production environment.
- Provided technical support to users of various HRIS systems.
- Hired employees and processed hiring-related paperwork.
- Conferred with management to develop or implement personnel policies or procedures.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Collaborated with hiring managers to develop offer letters that accurately reflect current salary ranges for open positions.
- Prepared documents needed for regulatory filings such as those related to EEO-1 reporting requirements.
- Partnered with HR team members to ensure accurate processing of payroll information and timely payment of wages and salaries.
- Conducted market surveys to analyze competitive compensation practices and recommended changes accordingly.
Human Resources Specialist
The New York Racing Association, Inc.
Queens, New York
06.2022 - 03.2023
- Performed audits of payroll records to ensure accuracy of employee information.
- Drafted offer letters and employment contracts according to company guidelines.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Established and generated various reports to verify HR compliance.
System Analyst
Petrogas
Quito, Ecuador
03.2019 - 09.2021
- Maintained up-to-date knowledge about technology developments related to the organization's business processes.
- Analyzed system performance metrics such as response time and throughput capacity to optimize system operations.
- Collaborated with developers, designers, business analysts, project managers, IT staff members to ensure successful implementation of projects.
- Resolved complex technical problems by working directly with vendors or other external resources when necessary.
- Developed system requirements documents and analyzed user needs to ensure the delivery of quality software solutions.
- Created detailed documentation including flowcharts, diagrams, and manuals to explain system design specifications.
- Provided technical support for users, troubleshooting any issues that arose in their use of software applications.
- Configured server settings according to customer specifications while ensuring compliance with applicable regulations.
- Assisted in the development of training materials for end-users on how to use new or modified systems effectively.
- Identified opportunities for process improvement by analyzing existing systems, processes, and customer feedback.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Troubleshot and resolved problems with programs and systems.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Coordinated installation of updated computer programs and systems.
- Revamped existing system to improve functionality or repurpose for new requirements.
- Trained staff and users to work with computer systems and programs.
Level 1 Helpdesk Agent
Petrogas
Quito, Ecuador
07.2018 - 02.2019
- Provided guidance for end-users regarding best practices for security protocols.
- Followed up with customers after issue resolution to ensure satisfactory outcomes were achieved.
- Analyzed user information in order to identify underlying problems and develop solutions accordingly.
- Responded to incoming calls, emails and tickets from customers seeking technical assistance.
- Provided technical assistance to customers by troubleshooting hardware and software issues.
- Performed regular maintenance checks on computers in order to prevent future problems.
- Developed comprehensive documentation of all helpdesk activities including incident resolution records.
- Tracked progress of open tickets using the ticketing system until resolution was achieved.
- Updated knowledgebase articles with new fixes, resolutions, updates, or other relevant information.
- Diagnosed and resolved technical hardware and software issues for customers over the phone or via remote access tools.
- Ensured that all customer inquiries were answered promptly and professionally.
- Assisted with basic network administration tasks such as adding new users, resetting passwords and configuring accounts.
- Identified areas of improvement within the helpdesk process and suggested changes accordingly.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Walked customers through processes of installing software or hardware and initial program start up procedures.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Managed user profiles, security access and shared file structures.
- Developed and maintained positive customer relationships resulting in increased account services and expansion.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Maintained positive working relationship with fellow staff and management.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Education
Bachelor of Science - Computer And Systems Engineering
Pontifical Catholic University of Ecuador
Quito, Ecuador03-2019
High School Diploma -
H. Frank Carey High School
Franklin Square, NY07-2011
Skills
- Software troubleshooting
- Hardware troubleshooting
- Application support
- Software Updates
- System diagnostics
- Remote Support
- Data Recovery
- Help Desk Support
- Component Replacement
- Hardware Configuration
- Computer Diagnostics
- Computer Maintenance
- Collaborative Team Player
- Attention to Detail
- Application installations
- Analytical Skills
Certification
- Software Testing Bootcamp with Jira & Agile, UDEMY, 2022
- Direction and management of projects with agile methodologies, The Bottom Line, 2021
- Application Development, Qlik Sense, 2019
- Leadership and organizational culture workshops, Petrogas, 2019
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Sr. HRIS & Compensation Generalist
The New York Racing Association, Inc.
04.2023 - Current
Human Resources Specialist
The New York Racing Association, Inc.
06.2022 - 03.2023
System Analyst
Petrogas
03.2019 - 09.2021
Level 1 Helpdesk Agent
Petrogas
07.2018 - 02.2019
Bachelor of Science - Computer And Systems Engineering
Pontifical Catholic University of Ecuador
High School Diploma -
H. Frank Carey High School
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