Katherin Arce
Santa Clarita,CA
Summary
Thorough and reliable housekeeping manager experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests.
Overview
6
6
years of professional experience
Work History
Housekeeping Manager
Hyatt Place
02.2022 - 06.2023
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 25 employees.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Assistant Manager
Extended Stay America
04.2019 - 02.2022
- Managed team members from all departments such as housekeeping, maintenance, front desk, and night laundry
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory, such as ordering, receiving, and stocking
- Managed “Grab n' Go” breakfast orders, inventory, and displaying
- Actively overseeing in house balances, as well as sending out overdue notices to guests
- Followed up with guest complaints as well as overseeing review department
Assistant
Rent Baby Tech
07.2021 - 02.2022
- Actively using microsoft excel to organize dates, addresses, hours, and inventory
- Assisted owner in all aspects of business operations.
- Used discretion when handling confidential information.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Kitchen Manager/Team Lead
Circle K
08.2019 - 03.2021
- Tracked kitchen finances to identify areas of potential waste as well as areas of improvement for sales, budgeting, and marketing
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Cashier
The Burrito Factory
08.2018 - 06.2019
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Rubio's Coastal Grill
08.2017 - 05.2018
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Opportunities For Learning
Canyon Country, CA2017
Skills
- Department Coordination
- Organize Work Schedules
- Invoice Processing
- Staff Forecasting
- Customer Service
- Spreadsheet Tracking
- Microsoft Office
- Scheduling and Coordinating
- Managing Multiple Tasks
- Inventory Monitoring and Management
Accomplishments
Achieved and maintained Hyatt Place Pasadena's highest Hysat cleanliness scores throughout my time of employment.
Languages
Spanish
Native or Bilingual
References
- Aziza Othman, Director of HR Hyatt Place Pasadena
(626) 841-2603
- Jorge Cortez, Operations Manager Hyatt Place Pasadena
(626) 200-0851
- Alex Goldman, Owner of Rent Baby Tech
(818)439-7639
- Saul Perez , District Manager Extended Stay America
(310) 508-8995
- Mercedes Beltran, General Manager Circle K
(661) 495-7686
Timeline
Housekeeping Manager
Hyatt Place
02.2022 - 06.2023
Assistant
Rent Baby Tech
07.2021 - 02.2022
Kitchen Manager/Team Lead
Circle K
08.2019 - 03.2021
Assistant Manager
Extended Stay America
04.2019 - 02.2022
Cashier
The Burrito Factory
08.2018 - 06.2019
Cashier
Rubio's Coastal Grill
08.2017 - 05.2018
High School Diploma -
Opportunities For Learning
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