Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katherin Ayala

Miami

Summary

Dynamic professional with extensive experience, excelling in customer service and team collaboration. Proven track record of exceeding sales targets and optimizing operations. Skilled in order processing and conflict resolution, fostering strong relationships to enhance customer satisfaction and drive business success. Reliable Fulfillment Associate with highly flexible availability and excellent workplace focus. First-rate skills in inventory management, merchandise location and shipment preparation. Disciplined and hardworking professional with strong multitasking abilities. Offering 5 years of related experience.

Overview

5
5
years of professional experience

Work History

Amazon Fulfillment Associate

Amazon Warehouse
Miami
03.2023 - 05.2025
  • Efficiently packed and prepared orders for shipment, ensuring accuracy and timeliness
  • Operated packing machinery and equipment to package products according to company standards
  • Maintained a clean and organized work area, promoting safety and efficiency
  • Collaborated with team members to meet daily production goals
  • Followed standard operating procedures (SOPs) to ensure consistent quality of packaged goods
  • Adhered to all safety protocols and guidelines while handling hazardous materials or fragile items
  • Resolved any issues or concerns related to packaging processes promptly and effectively
  • Maintained accurate records of packed orders, including quantities, weights, and product codes

Hostess Lead/Front End Cashier

Pisco y Nazca Ceviche Gastrobar
Miami
03.2024 - 10.2024
  • Developed and implemented a seating rotation system to optimize table turnover and minimize wait times
  • Trained new host staff on proper greeting procedures, reservation management, and guest communication
  • Resolved customer complaints or issues promptly and effectively, maintaining high levels of guest satisfaction
  • Managed a team of 3 hostesses, ensuring smooth operations and exceptional customer service
  • Created a welcoming atmosphere by coordinating decorations for special occasions such as holidays or themed events
  • Maintained knowledge of daily specials, menu changes, and restaurant promotions to provide accurate information to guests
  • Assisted servers during peak hours by managing drink orders, delivering beverages promptly to tables
  • Coordinated with the bar staff to ensure timely delivery of drinks for guests waiting at the bar area
  • Managed the waiting list efficiently during busy periods by accurately estimating wait times and updating customers accordingly
  • Implemented strategies to improve table turnover rate without compromising quality of service provided
  • Processed refunds and exchanges according to company policy.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Performed daily opening and closing procedures for the register area.

Hostess/Busser/Food Runner

Pisco y Nazca Ceviche Gastrobar
Miami
04.2021 - 12.2023
  • Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
  • Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
  • Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
  • Maintained cleanliness and organization of the host stand area at all times
  • Effectively communicated with the kitchen staff to ensure timely delivery of food orders
  • Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
  • Assisted in coordinating special requests or accommodations for guests with specific needs
  • Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
  • Managed a high volume of phone calls while maintaining excellent phone etiquette standards
  • Developed strong relationships with regular customers, enhancing their dining experience through personalized service
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Assistant

Banner Aircraft
Miami
12.2022 - 03.2023
  • Managed incoming calls and emails, responding promptly and professionally to inquiries
  • Maintained confidential files and records, ensuring accuracy and accessibility for efficient retrieval
  • Created and maintained electronic filing systems for easy document organization and retrieval
  • Coordinated office supplies procurement to ensure adequate stock levels while optimizing costs
  • Performed data entry tasks accurately within specified timelines to maintain database integrity
  • Provided exceptional customer service through prompt response to inquiries via phone or email
  • Maintained confidentiality of sensitive information while handling documents or data entry tasks
  • Trained new employees on office procedures, policies, and software applications
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Processed customer transactions accurately and efficiently.
  • Issued receipts, refunds, credits or change due to customers.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Answered customers' questions concerning location, price and use of merchandise.

Sales Associate/Cashier

Guess Factory
Miami
02.2020 - 04.2021
  • Consistently exceeded monthly sales targets by 85% through effective product knowledge and customer engagement
  • Provided exceptional customer service, ensuring a positive shopping experience for all customers
  • Built strong relationships with repeat customers, resulting in 72% increase in customer loyalty
  • Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
  • Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
  • Achieved consistently high conversion rates through persuasive selling techniques
  • Proactively approached customers on the shop floor, offering assistance and personalized recommendations
  • Maintained cleanliness and organization of assigned areas within the store

Education

High school or equivalent -

Ronald Reagan Senior H
Miami, FL
03.2019

Some College (No Degree) - Dentistry

Miami Dade College
Miami, FL

Skills

  • Customer service
  • Team collaboration
  • Inventory management
  • Order processing
  • Conflict resolution
  • Sales techniques
  • Communication skills
  • Restaurant experience
  • Cashiering
  • Cash Handling
  • Order status updating
  • Warehouse safety
  • Order picking abilities
  • Order picking
  • Loss prevention
  • Pulling and preparing orders
  • Friendly and courteous
  • Relationship building

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Hostess Lead/Front End Cashier

Pisco y Nazca Ceviche Gastrobar
03.2024 - 10.2024

Amazon Fulfillment Associate

Amazon Warehouse
03.2023 - 05.2025

Assistant

Banner Aircraft
12.2022 - 03.2023

Hostess/Busser/Food Runner

Pisco y Nazca Ceviche Gastrobar
04.2021 - 12.2023

Sales Associate/Cashier

Guess Factory
02.2020 - 04.2021

High school or equivalent -

Ronald Reagan Senior H

Some College (No Degree) - Dentistry

Miami Dade College

Similar Profiles

CREATE PROFILE