Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATHERIN BERROA

Valley Cottage

Summary

Experienced with case management, client support, and service coordination. Utilizes strategic planning to ensure timely resolution of cases and optimal client satisfaction. Knowledge of conflict resolution and empathetic communication to foster positive client relationships.

Overview

10
10
years of professional experience

Work History

Case Coordinator

Choice Of New York
06.2024 - Current
  • Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
  • Managed over 45 assigned cases
  • Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
  • Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
  • Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
  • Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
  • Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
  • Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
  • Completed comprehensive evaluations of each assigned case at closure to assess overall effectiveness of interventions employed and identify opportunities for improvement.
  • Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
  • Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
  • Provided thorough assessments of clients'' needs, resulting in accurate service referrals and appropriate resource allocation.

City Carrier Assistant

USPS
01.2024 - 06.2024
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
  • Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.

Operations Coordinator

C.H. Robinson
01.2020 - 06.2023
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Streamlined operations by implementing efficient processes and procedures.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
  • Oversaw day-to-day operations of large teams across several sites.
  • Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
  • Worked with vendors to make purchases and reconcile invoices.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

CORRECTIONAL POLICE OFFICER

Camden County department of Corrections
01.2017 - 01.2020
  • . Provided safety and security
  • . Enforced rules & Regulations
  • . Search inmates for contraband
  • . Write detailed and accurate incident reports
  • . Escort inmates from housing area to expected locations
  • . Patrol the interior and exterior of the facility
  • . Conduct inmate cell searches
  • . Monitor inmates and grounds
  • . Oversee inmate activities including meals, classes, visitation, and recreation
  • . Document and provide daily facility duty logs
  • . Conduct housing area security checks
  • . Qualified and carry duty weapon
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.

BANKER

Santander Bank
01.2015 - 01.2017
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Opened, closed, and updated accounts for customers.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Balanced teller drawers and ATM cash.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
  • Enhanced bank profitability by effectively cross-selling various financial products and services.

Education

High School Diploma -

Camden County College
Blackwood, NJ

Skills

  • Data gathering
  • Accurate case reporting
  • Strong comprehension abilities
  • Cross-functional collaboration
  • FLUENT IN SPANISH
  • Case oversight
  • Skill building
  • Problem-solving abilities

Timeline

Case Coordinator

Choice Of New York
06.2024 - Current

City Carrier Assistant

USPS
01.2024 - 06.2024

Operations Coordinator

C.H. Robinson
01.2020 - 06.2023

CORRECTIONAL POLICE OFFICER

Camden County department of Corrections
01.2017 - 01.2020

BANKER

Santander Bank
01.2015 - 01.2017

High School Diploma -

Camden County College

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KATHERIN BERROA