Summary
Overview
Work History
Education
Skills
Timeline
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Katherin Castillo

Hackensack,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Vida Garden
Englewood, NJ
04.2023 - 01.2024
  • Scheduled and manage reservations and notified servers and managers of large groups to prepare seating in advance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Processed payments accurately and efficiently with POS system.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Effectively multitasked within fast-paced environment.

Customer Service Cashier

Yogybee
Paramus, NJ
03.2023 - Current
  • Built and maintained productive relationships with employees.
  • Operated cash registers to process payments for goods and services.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and provided friendly customer service.
  • Maintained cleanliness and presentation of stock room and production floor.

Customer Service Representative

United Healthcare
03.2022 - 03.2023
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Followed up with patients regarding their treatment plans as directed by physicians.
  • Ensured compliance with HIPAA regulations concerning patient privacy rights.
  • Verified patient eligibility for benefits according to healthcare policies and procedures.

Education

High School Diploma -

Sagrado Corazon School
Colombia
12-2017

Skills

  • Team Collaboration
  • Point of Sale Systems
  • Server Support
  • Service-Oriented Mindset
  • Multilingual in Spanish and English
  • Proficient in Mixology

Timeline

Customer Service Cashier

Vida Garden
04.2023 - 01.2024

Customer Service Cashier

Yogybee
03.2023 - Current

Customer Service Representative

United Healthcare
03.2022 - 03.2023

High School Diploma -

Sagrado Corazon School

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Katherin Castillo