Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Katherin Colina

New York,NY

Summary

Dynamic bartender with a proven track record at TAO, excelling in customer service and multitasking. Known for crafting unique cocktails and enhancing guest experiences, I effectively trained new staff and fostered a welcoming atmosphere, resulting in increased repeat clientele. Committed to responsible alcohol service and maintaining a clean, organized bar environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

TAO
03.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift..
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Bartender

Spyglass Rooftop
09.2020 - 02.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Summer Part Time Bartender

Byblos Mediterranean Restaurant
05.2023 - 09.2023
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Checked for ID to ensure the legal age.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Enhanced the establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Maintained impeccably clean, attractive, and well-stocked bar area.
  • Kept bar stocked with liquors, juices, and garnishes for drinks.
  • Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Server

Adoro Lei, New York City
01.2019 - 10.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Bachelor - Nursing

Hunter College
New York, NY

Franklin Delano Roosevelt High School
5800 20th Ave, Brooklyn NY
06.2021

Skills

  • Customer service
  • Highly reliable
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Handling difficult customers
  • Memory retention
  • Professional appearance
  • Alcohol awareness
  • New hire training
  • Drink preparation techniques

Certification

TIPS certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bartender

TAO
03.2024 - Current

Summer Part Time Bartender

Byblos Mediterranean Restaurant
05.2023 - 09.2023

Bartender

Spyglass Rooftop
09.2020 - 02.2024

Server

Adoro Lei, New York City
01.2019 - 10.2020

Bachelor - Nursing

Hunter College

Franklin Delano Roosevelt High School

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