Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherin Cuellar

Celebration,FL

Summary

Motivated, hardworking, and looking for new opportunities, and developing abilities. I've been in customer service for seven years, and over that time, I've gained a lot of abilities, including outstanding judgment, conflict resolution, and problem-solving. I've worked in a call center setting, handling a large volume of customer inquiries by applying my strong listening, communication, and prioritization abilities.

Overview

8
8
years of professional experience

Work History

Hurricane Hanna`s Cast Member

Walt Disney World Resort
Buena Vista, FL
03.2024 - Current
  • Achieved efficiency and accuracy in managing customer orders.
  • Trained new Cast Members on day-to-day operations.
  • Restocked inventory as necessary throughout the day.
  • Resolved customer complaints promptly and effectively.
  • Ensured compliance with health and safety regulations at all times.
  • Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.

Animal Kingdom ODV CastMember

Walt Disney World Resort
Lake Buena Vista, FL
08.2023 - 02.2024
  • Managed inventory of supplies for concession stands.
  • Skillfully addressed and resolved conflicts among guests while maintaining positive relationships.
  • Operated cash registers, processed payments, and issued receipts.
  • Greeted guests and answered questions about the park and attractions.
  • Issued supplies, materials, and products to cast members out in concession stands.

FOH & BOH Team Member

Chick-fil-A
Hicksville, NY
01.2022 - 08.2023
  • Operated fryers and grills, assisted with putting orders together, and bagged items for customers.
  • Communicated orders to kitchen staff in an accurate and timely fashion.
  • Cross-trained in other areas.
  • Trained and mentored new FOH and BOH staff in restaurant procedures.

Debt Collector

Sunrise Family and Compaines
Farmingdale, NY
05.2021 - 01.2022
  • Analyzed customer financial information and determined appropriate payment plans.
  • Negotiated credit extensions and waivers when necessary.
  • Monitored overdue accounts using automated information systems.

Team Member

Five Guys
Hicksville, NY
06.2017 - 03.2021
  • Operated fryers and grills, assisted with putting orders together, and bagged items for customers.
  • Performed cleaning duties, including wiping tables and equipment, sweeping, and refilling stock.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Education

High School Diploma -

Hicksville High School
Hicksville, NY
06-2021

Some College (No Degree) - Psychology

Southern New Hampshire University
Hooksett, NH

Skills

  • Excellent judgment
  • Problem-Solving
  • Communication Skills
  • Decision-making capabilities
  • Creativity and innovation
  • Organizational skills

Languages

Spanish
Native/ Bilingual

Timeline

Hurricane Hanna`s Cast Member

Walt Disney World Resort
03.2024 - Current

Animal Kingdom ODV CastMember

Walt Disney World Resort
08.2023 - 02.2024

FOH & BOH Team Member

Chick-fil-A
01.2022 - 08.2023

Debt Collector

Sunrise Family and Compaines
05.2021 - 01.2022

Team Member

Five Guys
06.2017 - 03.2021

High School Diploma -

Hicksville High School

Some College (No Degree) - Psychology

Southern New Hampshire University

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Katherin Cuellar