Katherin Flores Pareja
Edwardsville,IL
Summary
I’m a dedicated professional with over a decade of experience in hospitality and administrative roles. I thrive in fast-paced environments, providing excellent customer service and handling a variety of administrative tasks with attention to detail. Fluent in Spanish and English, I bring a solid background in public business and project management.
My skills in problem-solving, leadership, and organization help me manage responsibilities effectively and support team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hotel Leadership Trainee - Food and Beverage
Saint Louis Union Station Hotel Curio by Hilton
St. Louis, MO
06.2022 - 06.2023
- Rotated through various areas of the food and beverage department, gaining proficiency in white tablecloth restaurant serving, room service and cocktail lounge bar service.
- Assisted in overseeing daily operations of the food and beverage department.
- Trained and supervised new staff members to ensure high standards of service.
- Managed inventory for the department to maintain optimal stock levels.
- Collaborated with the management team to improve service delivery and customer satisfaction.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Supported event planning and execution to enhance guest experiences.
- Provided exceptional service to guests in a high-volume restaurant and cocktail bar.
- Took orders, served food and beverages, and ensured guest satisfaction.
- Maintained cleanliness and organization of the dining area.
- Managed cash and card transactions accurately and efficiently.
Sales and Public Business Analyst
Medicam Health Solutions - Globalrent S.A.
Guayaquil, Ecuador
01.2022 - 05.2022
- Prepared market study proformas and managed procurement processes using the SERCOP platform.
- Compiled and managed documentation for electronic reverse auctions and small amount processes.
- Provided accurate customer quotes and engaged with suppliers for information exchange.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Collected, tracked and evaluated current business and market trend data from industry reports, public information or purchased sources to identify trends, opportunities, and potential new customers.
Administrative Manager
ERKAN Pharmacy
Duran, Ecuador
09.2019 - 01.2022
- Oversaw documentation processing, database management, and inventory control.
- Prepared monthly management reports and supervised supplier orders.
- Trained new employees and utilized specialized software to monitor business revenues.
- Implemented new administrative systems and processes to improve office efficiency and workflow.
- Delegated work to staff, setting priorities and goals.
Public Business Analyst
Los Ceibos - Guayaquil General Hospital
Guayaquil, Ecuador
03.2019 - 08.2019
- Developed market studies and managed the public procurement portal.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Handled electronic reverse auction and small amount processes.
- Managed documentation and prepared monthly management reports.
- Participated in meetings and helped create new practices.
- Handled customer complaints with empathy and composure.
- Collaborated with stakeholders across departments to define requirements for new projects.
Patient Care Manager Assistant
Los Ceibos - Guayaquil General Hospital
Guayaquil, Ecuador
10.2017 - 03.2019
- Coordinated communication between physicians, nurses, and other health care professionals to provide comprehensive patient care.
- Created and optimized employee schedules for shift coverage
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Used filing systems to improve document management and organization.
- Gathered, analyzed, and interpreted data from multiple sources for the purpose of preparing accurate reports.
- Generated monthly performance metrics documents for executive review meetings.
Hospital Receptionist
Los Ceibos - Guayaquil General Hospital
Guayaquil, Ecuador
05.2017 - 10.2017
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Greeted patients and visitors to assist, answer questions and direct.
- Trained new employees on proper front desk operations and customer service techniques.
- Performed daily rounds on patients to assess quality of nursing practice and identify potential problems or issues needing resolution.
- Resolved customer complaints regarding patient care services in a timely manner.
Assistant Manager Intern
Villa Marina Inn
Salinas, Ecuador
12.2015 - 02.2016
- Responded promptly to all incoming emails and telephone calls in a professional manner.
- Assisted with accounting functions by reconciling company credit card, petty cash and expense reports.
- Managed daily office operations and maintenance of equipment, ensuring efficient office workflow.
- Updated and maintained databases with current information.
Front Desk Receptionist Intern
San Francisco International - Herederos Hotel
Machala, El Oro, Ecuador
11.2014 - 05.2015
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Processed payments from customers for room charges and incidentals.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Assisted guests with check-in and check-out procedures as needed.
Sales Management Intern
Americantour S.A.
Guayaquil, Ecuador
05.2013 - 09.2013
- Collaborated with internal teams such as finance, operations, and marketing in order to ensure smooth functioning of sales operations.
- Advised customers on appropriate destinations based on their budget, interests, and other requirements.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained relationships with travel partners and vendors.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
Education
Bachelor’s in Engineering Business Management - Hospitality And Tourism
Santiago De Guayaquil Catholic University
Ecuador10-2016
High School Diploma -
Tnte. Hugo Ortíz Garcés Military High School
Ecuador02-2011
Skills
- Customer Service: Exceptional ability to manage inquiries, resolve issues, and provide outstanding service in high-paced environments
- Time Management: Expertise in prioritizing tasks and meeting deadlines efficiently
- Leadership: Proven experience in training, supervising, and motivating team members
- Organization: Strong organizational skills with meticulous attention to detail in managing documentation and tasks
- Communication: Bilingual in Spanish and English, with excellent verbal and written communication skills
- Data Analysis: Experienced in utilizing Excel Pivot Tables for effective data management and generating insights
- Inventory Management and Ordering: Managed procurement processes and handled inventory and ordering for public procurement at Los Ceibos General Hospital and ERKAN Pharmacy
Languages
Spanish - Native
English - Fluent
Certification
- Public Business
July 2017 - Human Rights and Good Practices in HIV Health Care Procedures
August 2018 - General Notions of Health at Work
December 2018 - Promotion of the Health of RPIS Workers
February 2019 - Disability Awareness for People with Disabilities
May 2019 - Data Analysis with Pivot Tables-Excel
February 2021 - Restaurant Management
August 2021 - Human Resources
September 2021 - Project Management using SCRUM Framework
September 2021 - Human Resources Management
January 2021
Affiliations
- I enjoy activities such as reading, traveling, and cooking, which allow me to explore new ideas, cultures, and cuisines. These hobbies contribute to my creativity and personal growth.
Timeline
Hotel Leadership Trainee - Food and Beverage
Saint Louis Union Station Hotel Curio by Hilton
06.2022 - 06.2023
Sales and Public Business Analyst
Medicam Health Solutions - Globalrent S.A.
01.2022 - 05.2022
Administrative Manager
ERKAN Pharmacy
09.2019 - 01.2022
Public Business Analyst
Los Ceibos - Guayaquil General Hospital
03.2019 - 08.2019
Patient Care Manager Assistant
Los Ceibos - Guayaquil General Hospital
10.2017 - 03.2019
Hospital Receptionist
Los Ceibos - Guayaquil General Hospital
05.2017 - 10.2017
Assistant Manager Intern
Villa Marina Inn
12.2015 - 02.2016
Front Desk Receptionist Intern
San Francisco International - Herederos Hotel
11.2014 - 05.2015
Sales Management Intern
Americantour S.A.
05.2013 - 09.2013
Bachelor’s in Engineering Business Management - Hospitality And Tourism
Santiago De Guayaquil Catholic University
High School Diploma -
Tnte. Hugo Ortíz Garcés Military High School
- Public Business
July 2017 - Human Rights and Good Practices in HIV Health Care Procedures
August 2018 - General Notions of Health at Work
December 2018 - Promotion of the Health of RPIS Workers
February 2019 - Disability Awareness for People with Disabilities
May 2019 - Data Analysis with Pivot Tables-Excel
February 2021 - Restaurant Management
August 2021 - Human Resources
September 2021 - Project Management using SCRUM Framework
September 2021 - Human Resources Management
January 2021
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