Katherin Flores Pareja
Edwardsville,USA
Summary
Bilingual professional with over 10 years of experience in administrative management, customer engagement, and operations. Adept at synthesizing customer needs and data insights to inform decision-making and develop strategies that drive business outcomes. Proven track record in leading cross-functional teams, organizing workflows, and delivering results in fast-paced, customer-centric environments. Fluent in English and Spanish, with strong skills in collaboration, innovation, and storytelling.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Jägermeister Promotional Specialist
Tinsel Experiential Design
St Louis, Missouri
10.2024 - Current
- Coordinated engaging events to enhance brand visibility.
- Gathered and articulated customer feedback to drive event and product improvements.
- Collaborated with teams to ensure seamless event execution, from setup to reporting results.
- Analyzed customer feedback to determine effectiveness of promotional efforts.
Retail Sales Associate
TJX HomeGoods
Edwardsville, Illinois
09.2024 - Current
- Provided exceptional customer service by identifying needs.
- Enhanced product visibility through strategic display management, resulting in increased sales.
- Strengthened customer retention by promoting loyalty programs and enhancing shopping experiences.
Brand Ambassador–PNC Mobile Learning Adventure Tou
GMR Marketing - Global Headquarters
St Louis, Missouri
09.2024 - 09.2024
- Delivered engaging customer experiences, guiding families through interactive activities to promote education.
- Analyzed customer interactions and provided actionable insights to enhance engagement.
- Leveraged bilingual abilities to create inclusive and engaging relationships with a diverse group of participants.
Hotel Leadership Trainee - Food and Beverage
Saint Louis Union Station Hotel Curio by Hilton
St. Louis, MO
06.2022 - 06.2023
- Rotated through key operations, gaining proficiency in team management, process improvement, and customer service.
- Directed onboarding process for new employees to maintain high operational standards.
- Collaborated with leadership to enhance service delivery, increasing customer satisfaction scores by streamlining operations.
- Oversee monthly planning of inventory and operations for large-scale events and services.
Sales, Purchasing and Procurement Business Analyst
Medicam Health Solutions - Globalrent S.A.
Guayaquil, Ecuador
10.2021 - 05.2022
- Synthesized customer and market data to inform procurement decisions and optimize strategies.
- Collaborated with stakeholders across departments to define project requirements and ensure alignment with business goals.
- Tracked project progress, resolved issues, and provided regular status updates to stakeholders.
- Tracked and evaluated market trends to identify opportunities and support data-driven decision-making.
- Conducted competitive analyses, negotiated contracts, and implemented cost-saving initiatives.
Administrative Manager
ERKAN Pharmacy
Duran, Ecuador
09.2019 - 01.2022
- Enhanced operational efficiency by optimizing workflows, database management, and inventory control.
- Analyzed purchasing trends and implemented strategies to meet business objectives.
- Implemented cost-effective pricing measures driving market edge and revenue growth.
- Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
Purchasing and Public Procurement Analyst
Los Ceibos - Guayaquil General Hospital
Guayaquil, Ecuador
11.2018 - 08.2019
- Developed market studies and managed the public procurement portal.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Handled electronic reverse auctions and small amount processes.
- Collaborated with internal stakeholders to establish purchasing criteria, and develop sourcing plans.
- Prepared detailed reports on purchase orders, invoices, delivery receipts, contracts, and other related documents.
- Ensured that all purchases comply with applicable laws, regulations, and organizational policies.
- Worked alongside multiple departments such as accounting, legal, logistics, and IT to enhance procurement efficiency.
- Worked with management to prioritize supply chain needs, and implement new initiatives.
Hospital Executive Administrative Assistant
Los Ceibos - Guayaquil General Hospital
Guayaquil, Ecuador
01.2018 - 11.2018
- Coordinated daily operations for the General Manager, including managing calendars, scheduling meetings, and organizing travel arrangements.
- Handled confidential information, including patient data and sensitive hospital financials, with a high level of discretion and compliance with privacy regulations.
- Prepared and compiled reports, presentations, and data analysis for executive meetings, strategic planning, and board reviews.
- Managed hospital-wide projects, ensuring timely execution and follow-up on key deliverables.
- Assisted with budgeting and expense tracking, processing invoices, and preparing financial summaries for the General Manager.
Patient Care Manager Assistant
Los Ceibos - Guayaquil General Hospital
Guayaquil, Ecuador
10.2017 - 01.2018
- Facilitated seamless communication between physicians, nurses, and interdisciplinary teams to ensure cohesive and comprehensive patient care.
- Developed and maintained optimized employee schedules, ensuring adequate shift coverage and minimizing staffing gaps.
- Collaborated with leadership and department heads, attending board meetings and coordinating cross-departmental information sharing to support organizational goals.
- Streamlined document management systems, improving the accuracy and accessibility of patient records and administrative files.
- Collected, analyzed, and synthesized data from various healthcare sources to prepare detailed, actionable reports.
- Compiled monthly performance metrics, presenting key insights and trends to executives during review meetings.
- Monitored and managed patient care plans, ensuring adherence to quality standards and compliance with healthcare regulations and policies.
Hospital Receptionist
Los Ceibos - Guayaquil General Hospital
Guayaquil, Ecuador
05.2017 - 08.2017
- Answered phone inquiries professionally and directed calls to the appropriate staff members
- Greeted patients and visitors to assist, answer questions, and direct
- Trained new employees on proper front desk operations and customer service techniques
- Performed daily rounds on patients to assess the quality of nursing practice and identify potential problems or issues needing resolution
- Resolved customer complaints regarding patient care services in a timely manner
Assistant Manager Intern
Villa Marina Inn
Salinas, Ecuador
12.2015 - 02.2016
- Responded promptly to all incoming emails and telephone calls in a professional manner
- Assisted with accounting functions by reconciling company credit cards, petty cash, and expense reports
- Managed daily office operations and maintenance of equipment, ensuring efficient office workflow
- Updated and maintained databases with current information
Front Desk Receptionist Intern
San Francisco International - Herederos Hotel
Machala, Ecuador
11.2014 - 05.2015
- Maintained up-to-date knowledge of hotel products, services, pricing plans, and policies
- Processed payments from customers for room charges and incidentals
- Coordinated with housekeeping staff regarding the occupancy status of rooms
- Assisted guests with check-in and check-out procedures as needed
Sales Management Intern
Americantour S.A.
Guayaquil, Ecuador
05.2013 - 09.2013
- Collaborated with internal teams such as finance, operations, and marketing to ensure the smooth functioning of sales operations
- Advised customers on appropriate destinations based on their budget, interests, and other requirements
- Established a base of loyal clientele due to excellent listening and research skills and a keen understanding of travel budgets
- Maintained relationships with travel partners and vendors
- Planned, described, and sold itinerary tour packages and promotional travel incentives
Education
Bachelor's - Engineering Business Management: Hospitality And Tourism
Santiago De Guayaquil Catholic University
Ecuador10.2016
High School Diploma -
Tnte. Hugo Ortíz Garcés Military High School
Ecuador02.2011
Skills
- Customer Service
- Time Management
- Leadership
- Organization
- Communication
- Data Analysis
- Inventory Management and Ordering
Certification
- Human Resources Management (2021)
- Project Management using SCRUM Framework (2021)
- Data Analysis with Pivot Tables (2021)
- Business Analysis & Process Management (2024)
References
- Thomas Revie, Outlets Director, Saint Louis Union Station Hotel Curio by Hilton, (813) 235-3907, trevie@stlunionstationhotel.com
- Joel Alca, Outlets Manager, Saint Louis Union Station Hotel Curio by Hilton, (314) 562-4652, jalca@stlunionstationhotel.com
Languages
- Spanish, Native
- English, Fluent
Timeline
Jägermeister Promotional Specialist
Tinsel Experiential Design
10.2024 - Current
Retail Sales Associate
TJX HomeGoods
09.2024 - Current
Brand Ambassador–PNC Mobile Learning Adventure Tou
GMR Marketing - Global Headquarters
09.2024 - 09.2024
Hotel Leadership Trainee - Food and Beverage
Saint Louis Union Station Hotel Curio by Hilton
06.2022 - 06.2023
Sales, Purchasing and Procurement Business Analyst
Medicam Health Solutions - Globalrent S.A.
10.2021 - 05.2022
Administrative Manager
ERKAN Pharmacy
09.2019 - 01.2022
Purchasing and Public Procurement Analyst
Los Ceibos - Guayaquil General Hospital
11.2018 - 08.2019
Hospital Executive Administrative Assistant
Los Ceibos - Guayaquil General Hospital
01.2018 - 11.2018
Patient Care Manager Assistant
Los Ceibos - Guayaquil General Hospital
10.2017 - 01.2018
Hospital Receptionist
Los Ceibos - Guayaquil General Hospital
05.2017 - 08.2017
Assistant Manager Intern
Villa Marina Inn
12.2015 - 02.2016
Front Desk Receptionist Intern
San Francisco International - Herederos Hotel
11.2014 - 05.2015
Sales Management Intern
Americantour S.A.
05.2013 - 09.2013
Bachelor's - Engineering Business Management: Hospitality And Tourism
Santiago De Guayaquil Catholic University
High School Diploma -
Tnte. Hugo Ortíz Garcés Military High School
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