Katherin Suarez
Salt Lake City
Summary
Risk Management Professional seeking to transition into Trust & Safety to make a meaningful impact and help protect online communities. With 6+ years of experience in high-value investigations, dispute resolution, and risk assessment, I excel in analyzing complex cases, identifying fraudulent or harmful activities, and implementing strategic resolutions. A critical thinker with keen attention to detail, I am skilled in evaluating risks, executing high-pressure decisions, and collaborating cross-functionally to drive effective outcomes. Highly adaptable to fast-paced, dynamic environments, I bring strong investigative and analytical abilities, exceptional written and verbal communication skills, and a proven ability to navigate highly sensitive and confidential matters with discretion and professionalism. Bilingual in English and Spanish, with intermediate proficiency in Portuguese (strong reading and listening comprehension, currently improving speaking fluency). Passionate about leveraging my skills to create a safer digital space and contribute to meaningful change.
Overview
7
7
years of professional experience
Work History
Manager - Risk Management
Interra International, LLC
09.2023 - Current
- Lead the risk management team at Interra International, LLC, implementing risk mitigation strategies across four main portfolios: Collections, Claims, Auditing, and Risk Administration
- Collections - Manage a global AR collections portfolio valued at $91M, ensuring timely collections, dispute resolution, and accurate cash posting
- Develop and refine collection strategies to minimize credit risk and maximize recovery rates
- Ensure portfolio is maintained at healthy levels by meeting set KPIs
- Claims - Manage global claims portfolio, report risk exposure of $1.5M - $2.5M to the executive team weekly and discuss escalation strategies and loss mitigation
- Auditing - Developed and rolled out a VIP Customer Account Project, improving vendor rating from 55% to 90% YTD with the company's largest customer
- Conduct weekly meetings (internally and externally) to report shipment data and mitigate potential delays
- Administration - Oversee the new customer vetting and setup process, implementing Know Your Customer (KYC) guidelines to ensure compliance with regulatory standards and requirements
- Conduct OFAC screenings, run and analyze credit reports (COFACE, Dun & Bradstreet)
- Credit and Risk Assessment - Make recommendations on customers' credit limits and payment terms based on financial statements, collection trends, and claims history
- Financial Transactions - Approve national and international credit and re-bill invoicing, short payments, and wire transactions while enforcing accounting and auditing standards
- Collaborate with cross-functional teams-including Commercial, Operations, Senior Executives, Legal, and Accounting-along with foreign offices, customers, suppliers, and service providers like warehouses, ocean carriers, drayage, and trucking providers to swiftly resolve issues while minimizing financial impact to the company
- Played a key role in developing risk management strategies and supporting the growth of the team
- Assessed potential risks, contributed to the creation of risk management plans, and ensured compliance with regulatory guidelines
- Developed KPI metrics for Claims, Auditing, and Administrative functions, enabling the team to meet and exceed expectations of internal and external stakeholders
- Collaborated with upper management in training initiatives to deepen expertise in risk management processes
- Designed and implemented reports to track KPI metrics, identifying recurring issues and areas for improvement, leading to enhanced claims mitigation strategies
- Led the hiring process for new team members, contributing to team stability and department expansion
- Led onboarding and training for new team members, ensuring a seamless transition to full autonomy
- Assisted in the integration and training of new company systems, including Microsoft Business Central, to streamline operations and improve efficiency
Assistant Manager - Risk Management
Interra International, LLC
06.2022 - 09.2023
- Provided leadership and guidance to the risk management team while continuing to develop my interpersonal and tactical skills
- Provided training and support for new team members in Claims, Collections, Auditing, and Administrative functions, ensuring adherence to SOPs and best practices
- Maintained high individual performance in claims, collections, and administrative tasks while balancing leadership responsibilities
- Managed a claims portfolio with a weekly exposure of $600K-$1M, ensuring timely resolution and adherence to key performance metrics
- Oversaw a collections portfolio of 250 customers across Latin America, Africa, the U.S., and Mexico, ensuring portfolio health through proactive collection strategies and dispute resolution
- Led escalation efforts, short payment negotiations, and dispute management, collaborating with cross-functional teams to drive resolution
- Fostered collaboration with cross-functional teams to address risk-related challenges, ensuring alignment on strategic risk mitigation efforts
- Developed and maintained customized reports for both Collections and Claims portfolios, identifying risks related to currency fluctuations, natural disasters, and political events
- This proactive approach helped mitigate financial exposure and improve decision-making
- Managed a claims portfolio with weekly exposure of 600k-1M
- Maintained portfolio within healthy metrics
- Managed a collections portfolio that included 250 Customers in Latin America, Africa, US and Mexico
- Maintained portfolio within healthy metrics, not exceeding 40% PD of total portfolio per assigned KPIs
- Proactively following up with customers via phone, email, WhatsApp, and other necessary channels to ensure timely payments and issue resolution
- Co-led several ad hoc Risk Management projects reporting to the Senior VP of Risk and Operations
- Managed data of new and existing customer records and was the go-to contact for all new customers set up requests corporatewide
Team Lead: Risk Management
Interra International, LLC
06.2021 - 08.2022
- Provided leadership and guidance to the risk management team while continuing to develop my interpersonal and tactical skills
- Provided training and support for new team members in Claims, Collections, Auditing, and Administrative functions, ensuring adherence to SOPs and best practices
- Maintained high individual performance in claims, collections, and administrative tasks while balancing leadership responsibilities
Risk Specialist: Claims and Collections
Interra International, LLC
09.2018 - 08.2019
- Managed a claims portfolio with weekly exposure of 600k-1M. Maintained portfolio within healthy metrics.
- Managed a collections portfolio that included 250 Customers in Latin America, Africa, US and Mexico.
- Maintained portfolio within healthy metrics, not exceeding 40% PD of total portfolio per assigned KPIs.
- Proactively following up with customers via phone, email, WhatsApp, and other necessary channels to ensure timely payments and issue resolution.
- Co-led several ad hoc Risk Management projects reporting to the Senior VP of Risk and Operations.
- Managed data of new and existing customer records and was the go-to contact for all new customers set up requests corporatewide.
Education
Bachelors - Business Administration
Kennesaw State University
05.2020
Skills
- Risk Assessment & Mitigation
- Investigations & Case Resolution
- Dispute Resolution & Conflict Management
- Data Analysis & Reporting
- Cross-Functional Collaboration
- Crisis Management & Decision-Making
- Compliance & Regulatory Adherence
- High-Sensitivity Communication
- Bilingual Communication (English & Spanish)
Timeline
Manager - Risk Management
Interra International, LLC
09.2023 - Current
Assistant Manager - Risk Management
Interra International, LLC
06.2022 - 09.2023
Team Lead: Risk Management
Interra International, LLC
06.2021 - 08.2022
Risk Specialist: Claims and Collections
Interra International, LLC
09.2018 - 08.2019
Bachelors - Business Administration
Kennesaw State University
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