Katherina Bailey
Administrative Manager
Owings Mills,MD
Summary
I am an experienced professional in marketing, Customer Service and Human Resource Management. I have and demonstrate the ability as well as synergy to lead or work with diverse teams to elevate a department/unit/organization to new levels of success. I am highly customer-centric, multi-skilled/task, decisive, quick thinker, problem-solver, initiative oriented backed by strong information technology and management skills. I have an impressive track record of more 10 years of hands-on experience in customer satisfaction, strategic planning/management, information and communication technology, under my span of control, consistent, scored a minimum of 90% for over 12 consecutive years on my performance appraisals, proven ability to successfully meet deadlines, work under pressure and is known for high quality of work and highly goal oriented, ability to identify deficiencies and potential opportunities as well as creating innovative and cost-effective solutions to improve customers (internal and external) satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Development Manager/Partner
Dare-It Auto Center LLC
05.2022 - Current
- Developed strategic partnerships to drive revenue growth and expand market presence.
- Conducted market analysis to identify emerging trends and opportunities for business expansion.
- Collaborated with businesses in the area, soliciting new business
- Tag & Titling
- Car Rental Management
- Delivered program presentations at local high schools, encouraging student participation in the internship program.
- Led team in achieving operational efficiency through streamlined processes and effective resource allocation.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Comptroller/Tag & Title
King Motors/Wabash Auto Care
09.2018 - 04.2022
- Management of the overall Dealership back end
- Management of all car sales deals monitoring their funding status
- Tag & Title processing; handling all issues from the MVA and/or Auctions
- Warranty cancellation and refunds processing
- Oversaw financial reporting processes to ensure accuracy and compliance with regulatory standards.
- Developed and implemented budgeting strategies to optimize financial resources across departments.
- Managed company's floorplan conducting our own internal audits to ensure accuracy
- Streamlined accounts payable and receivable processes, improving cash flow management efficiency.
- Led internal audits and assessments to identify areas for financial improvement and risk mitigation.
- Improved cash flow management by closely monitoring receivables, payables, and working capital requirements.
- Delivered accurate and timely financial reports to stakeholders, enabling informed decision-making regarding organizational
- Led team in achieving operational efficiency through streamlined processes and effective resource allocation.
- Mentored junior staff members, providing guidance on best practices and career development opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Head of Operations
Prism Services/Magna Rewards Jamaica
01.2005 - 12.2016
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Led cross-functional teams to implement strategic initiatives, improving overall productivity.
- Developed and monitored key performance indicators to assess operational effectiveness.
- Facilitated training programs for staff, fostering skill development and team cohesion.
- Management of overall Magna Operations in Jamaica (Customer service, IT, Merchant Support, Data Entry) reporting the Regional Operations Manager in Barbados.
- Review performance data to monitor and measure productivity, quality, goal progress and activity levels
- Overall responsibility of a young and diverse team of 10 to ensure a good working atmosphere whilst ensuring that all policies and procedures are adhered
- Data Analysis and recommendation given to Regional Management and Marketing Heads to the pros and cons of such unique program from a customer service and data analysis perspective
- Ensure that all partners are contacted for outstanding payments to keep Aging Report at a minimum
- Monitor short term projects to ensure that they are executed on time – such as Recruitment of Partners for Scotia Bank’s Loyalty Programme in Belize
- Coordinating of trade shows & Seminar Events
- Conduct performance appraisal for staff bi-annually
- Conduct weekly & bi-monthly meeting with team ensuring adherence to the overall vision of the organization.
Promotion Sequence
Prism Services Limited/Magna Rewards Jamaica Limited
06.2005 - 12.2016
- Promoted to Head of Operations
- Promoted to Senior Account Manager
- Promoted to Account Manager (Marketer)
- Certified Events Planning and Implementation
- Promoted to Jnr Account Manager (Marketer)
- Promoted to Administrative Assistant
- Promoted to Accounting Assistant/Customer Service Officer
- On Request from Management: Recorded the Automated Attendant for Carib World Home Shopping and Magna Rewards Jamaica Limited.
- Started - Operations Co-ordinator
Personnel Department
Nutrition Products Limited
01.2004
- Duties & Responsibilities
- Update employees records (lunch time cards)
- Filing of employee records
- Preparing letters for Personnel Manager
Personal Assistant
Life of Jamaica (Sagicor)
01.2005 - 05.2005
- Duties & Responsibilities
- Draft Proposals for Prospective policyholders
- Ongoing communication with clients about their insurance policy
- Contacting policyholders for outstanding premiums
- Scheduling meetings for insurance agent
- Processing applications for new clients
- Inform clients as soon as their policy matures
- Ongoing research to find new policyholders
Taxpayer Audit and Assessment Department
06.2003
- Accounting
- Duties & Responsibilities
- Update Taxpayer Information System
- Withdraw Taxpayer records from records room
- File records that were taken from the records room upon receipt
Education
BSc - Human Resource Management
University College of The Caribbean (IMP/IMS)
Kingston, Jamaica04.2007
Associate Degree - Business Management, Business Studies
Portmore Community College
05.2004
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Holy Childhood High
01.2002
Skills
- Dealer Track proficiency
- DealerTrack (vitu) tag and titling software
- Proficient in CVR (tagging and titling ERT software)
- Dealer Center
- Frazier
- Advanced proficiency Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Publisher
Affiliations
- Timeless Enterprise Business Practice at the Portmore Community College - March-April 2004 Deputy Human Resource Manager
- Circle K Club of Portmore Community College - 2002 Member
- Cheerleading squad of Portmore Community College - 2003 Active Member
- Drama Club of Holy Childhood High - 2000-2002 Active Member
- Geography Club of Holy Childhood High - 1997-1998 Member
Certification
- Auto Resource Training - 2025
- Tag & Title License - 2022-present
- Vehicle sales License - 2022-present
- Managing Emotions withing the workplace - November 2014
- Projecting a Positive and Professional image - November 2013
Timeline
Business Development Manager/Partner
Dare-It Auto Center LLC
05.2022 - Current
Comptroller/Tag & Title
King Motors/Wabash Auto Care
09.2018 - 04.2022
Promotion Sequence
Prism Services Limited/Magna Rewards Jamaica Limited
06.2005 - 12.2016
Head of Operations
Prism Services/Magna Rewards Jamaica
01.2005 - 12.2016
Personal Assistant
Life of Jamaica (Sagicor)
01.2005 - 05.2005
Personnel Department
Nutrition Products Limited
01.2004
Taxpayer Audit and Assessment Department
06.2003
Associate Degree - Business Management, Business Studies
Portmore Community College
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Holy Childhood High
BSc - Human Resource Management
University College of The Caribbean (IMP/IMS)
Hobbies and Interests
Networking with people and exploring current trends in the job market
AVAILABLE UPON REQUEST
- Personal and Professional References
- Qualifications/Certificates
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