Katherina Hayden
Plantation,FL
Summary
Reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses understanding of construction documentation and scheduling, coupled with proficiency in office software and administrative support. Focused on streamlining operations and enhancing productivity to meet project deadlines.
Overview
13
13
years of professional experience
Work History
Construction Office Manager
Atkins Paving
12.2020 - Current
- Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
- Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Streamlined office operations by implementing efficient document management and filing systems.
- Communicated with clients daily via emails, telephone, texting and social media.
Customer Service Representative Agent
Teleperformance
10.2017 - 12.2020
- Answer all inbound calls, assist customers in fixing television, internet, and phone services
- Provide customers with reassurance that issue will be fixed
- Calm down irate customers, notate accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
Humana Enrollment Representative
Convey Health Solutions
03.2014 - 12.2017
- Answer all inbound calls, enroll customers in health plans, give billing information, collect payments, give enrollment information.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Managed a high volume of inbound inquiries from prospective customers, providing timely and accurate information on program offerings and enrollment requirements.
- Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
Office Aide
Just for kid’s academy
08.2012 - 11.2014
- Communicate With and greet parents, file paperwork, answer phone, computer work (word, excel, spreadsheet, PowerPoint)
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
- Provided clerical support, addressing routine, and special requirements.
- Interacted with parents by phone, email, or in-person to provide information.
- Performed data entry tasks accurately and efficiently, contributing to well-organized recordkeeping systems within the office environment.
- Supported event planning activities such as reserving venues, arranging catering services, and managing event invitations for successful company events.
Sales Associate
Macy's
10.2011 - 02.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Arts - Business
Broward College
Fort Lauderdale, FL01-2025
High School Diploma -
Nova High School
Davie, FL01-2012
Skills
- Computer savvy
- Public speaker
- Excellent multi-tasking ability
- Clear oral/written communication
- Organizational Skills
- Relationship Building
- Billing
- Office Management
- Scheduling and calendar management
- Payroll Processing
- Dispute resolution
- Customer service
- Technical support
- Critical thinking
- Reliability
Contact
Plantation, FL 33317
References
References available upon request
Timeline
Construction Office Manager
Atkins Paving
12.2020 - Current
Customer Service Representative Agent
Teleperformance
10.2017 - 12.2020
Humana Enrollment Representative
Convey Health Solutions
03.2014 - 12.2017
Office Aide
Just for kid’s academy
08.2012 - 11.2014
Sales Associate
Macy's
10.2011 - 02.2012
Associate of Arts - Business
Broward College
High School Diploma -
Nova High School
Similar Profiles
Bryce AtkinsBryce Atkins
Electrician Helper at Atkins HomesElectrician Helper at Atkins Homes
Skyler McKinleySkyler McKinley
REALTOR at Joe Atkins RealtyREALTOR at Joe Atkins Realty
Andrew PettitAndrew Pettit
Fleet Manager/Superintendent/Safety Supervisor at Rose Paving/Spartan PavingFleet Manager/Superintendent/Safety Supervisor at Rose Paving/Spartan Paving