Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KATHERINA MILIEN

Boyton Beach,USA

Summary

Highly organized and detail-oriented professional with extensive experience across various roles, including Health System Navigator in hospice care, Payroll Consultant at ADP, and administrative support in fast-paced office environments. Proven ability to effectively manage multiple tasks, prioritize deadlines, and maintain confidentiality while supporting executives and teams. Eager to embrace new challenges, I quickly learn new processes and technologies and adapt to dynamic settings with flexibility. With strong interpersonal and communication skills, I am committed to delivering excellent customer service, building positive relationships, and contributing to organizational success.

Overview

4
4
years of professional experience

Work History

Health System Navigator

Vitas Healthcare
10.2023 - Current
  • Advocate for the needs of patients within the healthcare system
  • Conduct follow-up calls with patients to assess progress and address any concerns or barriers to care
  • Educate patients and families about available resources and support services
  • Coordinate appointments with healthcare providers to ensure timely care
  • Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
  • Manage patient records, ensuring confidentiality and accuracy of information

Customer Support Specialist

ADP
10.2022 - 04.2023
  • Provide technical support to clients using ADP products and services
  • Managed difficult customer situations with professionalism and empathy
  • Responded to customer inquiries promptly and effectively, ensuring satisfaction and problem resolution
  • Assisted customers in navigating the company website or application during support interactions
  • Trained new Customer Service Representatives on company policies, procedures, and best practices
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally
  • Developed strong relationships with clients, resulting in repeat business and positive feedback

Administrative Assistant

Crystal Creek Animal Hospital
06.2020 - 11.2022
  • Managed daily office operations and maintained and organized workspace
  • Handled incoming calls, mail, and emails while maintaining a professional and friendly demeanor
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Provided clerical support with bank transactions, appointments, and other requested duties
  • Optimized work culture through excellent teamwork

Education

Master of Science - Dual Mental Health Counseling & School Counseling

Walden University
Minneapolis, MN
12.2027

Bachelor of Arts B.A. - Organizational Communication

Florida International University
Miami, Florida
12.2019

Associate in Arts A.A. - Communication Studies

Palm Beach State College
Lakeworth, Florida
12.2017

Skills

  • Time management
  • Situational Awareness
  • Detail-Oriented
  • Strong Communication
  • Emotional Intelligence
  • Patient/Client Education
  • Patient/Client Advocate
  • Highly Organized

Languages

Haitian Creole
Professional Working

Timeline

Health System Navigator

Vitas Healthcare
10.2023 - Current

Customer Support Specialist

ADP
10.2022 - 04.2023

Administrative Assistant

Crystal Creek Animal Hospital
06.2020 - 11.2022

Associate in Arts A.A. - Communication Studies

Palm Beach State College

Master of Science - Dual Mental Health Counseling & School Counseling

Walden University

Bachelor of Arts B.A. - Organizational Communication

Florida International University
KATHERINA MILIEN